Issue #1 - Changes to records and CDI are taking too long to show up in OneSearch
Metadata Corrections At the Ex Libris level, CDI re-indexes twice a week. When you submit a trouble ticket for a single record metadata correction, it will take 3-7 days AFTER Ex Libris notifies you that the record has been updated for the change to be reflected in Primo.
CDI rights processing (changes to CDI settings in the NZ or the IZ)
The average time to see changes reflected in OneSearch is 70 hours. If you log into the Ex Libris system status page with your salesforce login, you can subscribe to the status page for CDI and be notified when the process is taking longer than 70 hours. http://status.exlibrisgroup.com Ex Libris is working to bring the average time down to 48 hours by the end of the year.
Linking Syntax issue
Once Ex Libris fixes the collection level linking syntax (link resolver type collections) and updates the linking parser - the parser is maintained at the global level and is a part of the global alma release - so it is updated in the weekly CBK update on Sundays.
CDI Inheritance Activation Workflows
When the cdi_consortia_inheritance parameter is set to Y, the member institution will inherit network zone (NZ) activations for the following:
Full text activations for selective/aggregator collections with portfolios
Notes:
Selective settings (We subscribe to only some titles in this collection) for the active collections behave as defined by the network zone (either on institution level; on group level if a group setting exists for the member institution)
Suppress settings (Do not show as full text even if active in Alma) behave as defined in NZ (either on the institution or group setting if a group setting exists for the member institution)
Full text activations for 'database' type of collections
Note: The CDI group settings defined in the network zone are taken into account, and Suppress settings (Do not show as full text even if active in Alma) behave as defined in network zone (either on the institution or group setting)
CDI search activations
Note: The CDI group settings defined in the network are taken into account.
When the cdi_consortia_inheritance parameter is set to N, the member institution will inherit network zone (NZ) activations for the following:
Full text activations for selective/aggregator collections with portfolios
Notes:
Selective settings (We subscribe to only some titles in this collection) for the active collections behave as defined by the network zone (either on institution level; on group level if a group setting exists for the member institution)
Suppress settings (Do not show as full text even if active in Alma) behave as defined in NZ (either on the institution or group setting if a group setting exists for the member institution)
They will not inherit:
Full text activations for 'database' type of collections
CDI search activations
If you want Network coordination, link to the collection in the NZ, don't activate it locally.
#2 Metatdata errors CDI and CZ -want to be able to fix metadata errors ourselves
Once it is changed in the CZ, it will update in Alma when the CZ pipe next updates (dependant on local scheduling) and in local Primo when it next updates (which should be twice a day?). Expect the update within a day.
CDI Metadata updates
-no individual ability to update CDI metadata records
Ex Libris is investigating methods for title checks and linking improvements which may assit in resolving the above - getting member editing rights is more complicated legally due to vendor data licensing agreements.
Issue 3 - Community Zone Updates and records are causing extra work for ERM and Cataloging Staff
It takes 6-10 days to make a correction for e-collections and have it be released in the next weekly update. So in our example, they broke Safari in one weekly release and the fix would be released in 6-10 days. I believe it was a little longer than 10 days for Safari but normally if something breaks, that is how long it takes to fix it.
No traction on the issue that they break things and we have to do extra work to deal with the fallout
Feedback for Brandon to take to EL on our meeting about the top 3 issues
Thanks for meeting with us and responding to our top issues. We appreciate the time and energy
During our conversation, we discussed the following issues
First issue and what we took from our conversation
Second issue and what we took from our conversation
Third issue and what we took from our conversation
We understand that you are working on these issues and will be watching your progress.
We have had a difficult time/journey with CDI to date and want to work with you to help address our (many) areas of dissatisfaction with the product. We have been advised in the past that our issues with CDI might be addressed by training. We have faithfully attended all sessions offered by Ex Libris and put what we have learned into practice. We would like to move on to ways that we can help you to help us by discussing areas of CDI that warrant further development, such as:
Hit them with what you’d like CDI to do that it doesn’t, or what it does now but poorly
We look forward to working with you on these improvements and are ready to discuss best approaches with you whenever you are ready.
What I need help with is:
issues and takeaways – probably condensed from Kate’s notes.
Are we happy with their responses?
The hit ‘em part. What else needs to be changed in CDI to make us happier with CDI?
