2020-09-08 Meeting notes

Date

Sep 8, 2020

Participants

  • @Natalya Magazino (Unlicensed)

  • @Karla Salinas (Unlicensed)

  • @Joe Gerdeman (Unlicensed)

  • Danny Soares

  • David Rocha

  • Holly Richmond

Goals

  • Review courier problem reporting workflow

  • Continue testing and setup in sandbox

Discussion topics

Time

Item

Presenter

Notes

Time

Item

Presenter

Notes

5 min

Updates, Announcements, Additions to Agenda

All

How is everyone doing? Does anything need to be discussed that is not on the agenda?

10 min

Courier Problem Reporting demo

Joe Adkins

Joe A is joining us to demo the process for tracking courier problem reports.

Google form: https://docs.google.com/forms/d/e/1FAIpQLSeQuWqINre0a_Q21Fje0ZnECOf9vKJ1ZOQ9L42BqenKEIiyVw/viewform

Unity gets an email when form is submitted. Response also goes into Trello.

Inbox - where the reports come in.

Email person who submitted form after one week (courier issue follow up report template).

Joe G will be taking over courier reporting and will reach out to Joe A with any questions.

5 min

CSU+ snapshot feedback

All

Borrowing fill rates question: can we work on collective language for letters to help our users understand what’s going on?

Something along the lines of.. “Not all CSU libraries are actively lending materials due to varying limitations and regional differences at each campus. As a result, requests are more likely to be cancelled than they were pre-Covid”.

40 min

Sandbox

All

Let’s continue in the sandbox.

Action items

Decisions