2020-09-08 Meeting notes
Date
Sep 8, 2020
Participants
@Natalya Magazino
@Karla Salinas (Unlicensed)
@Joe Gerdeman (Unlicensed)
Danny Soares
David Rocha
Holly Richmond
Goals
Review courier problem reporting workflow
Continue testing and setup in sandbox
Discussion topics
Time | Item | Presenter | Notes |
|---|---|---|---|
5 min | Updates, Announcements, Additions to Agenda | All | How is everyone doing? Does anything need to be discussed that is not on the agenda? |
10 min | Courier Problem Reporting demo | Joe Adkins | Joe A is joining us to demo the process for tracking courier problem reports. Google form: https://docs.google.com/forms/d/e/1FAIpQLSeQuWqINre0a_Q21Fje0ZnECOf9vKJ1ZOQ9L42BqenKEIiyVw/viewform Unity gets an email when form is submitted. Response also goes into Trello. Inbox - where the reports come in. Email person who submitted form after one week (courier issue follow up report template). Joe G will be taking over courier reporting and will reach out to Joe A with any questions. |
5 min | CSU+ snapshot feedback | All | Borrowing fill rates question: can we work on collective language for letters to help our users understand what’s going on? Something along the lines of.. “Not all CSU libraries are actively lending materials due to varying limitations and regional differences at each campus. As a result, requests are more likely to be cancelled than they were pre-Covid”. |
40 min | Sandbox | All | Let’s continue in the sandbox. |