| Item | Who | Notes |
|---|
| Analytics Training Materials update | Stacy Caron (Unlicensed) and Carolyn Chun (Unlicensed) | - More screenshots for novice users
- Present how to get into statistics and open reports at an open forum
- Can we provide links to existing instructional material (videos, etc.) or do we need to create new materials that are specific to finding the exact reports we are pointing to?
- Want to avoid the scenario where people are intimidated by a complex interface and don’t bother to learn/submit statistics.
- We should create one central page/location for some basic analytics training links for Resource sharing people.
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| When should we schedule an open forum for statistics? | All | - Would be good to do near fiscal close. June would be best option - end of academic year, more time for people to experiment with stats
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| Duplicate Request update | Joseph Adkins (Unlicensed) | - Joe reviewed documentation and understands that once a request is made for an item additional requests should not be able to be placed. So the fact that duplicate requests are being placed is an error.
- Additional issue discovered in this process - sometimes duplicate requests are created at the same time for the same item/same patron.
- Cases submitted for both of these issues - currently in Tier 2
- Advisable that if duplicate requests are received the lending library should send a GM (or otherwise contact) the borrowing library indicating one has been filled and the other is waiting for more information from the patron (did you really want 2?)
- Joe will write up an email and send it to the lists informing people of the issue and encouraging them to handle as specified above
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| Task Force updates | Chris Lee (Unlicensed) and Joseph Adkins (Unlicensed) | - Visiting patron TF
- looked over problems, current issues at hand.
- Will send out survey re: emeritus faculty and visiting patron privileges.
- Exploring pick up anywhere options
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| Update on the ILLiad statistics |
| - Mallory showed a spreadsheet of compiled ILLiad traffic from July - Dec 2016 and July - Dec 2017. Will use to show what, if any, effect CSU+ has had on Borrowing and Lending requests via ILLiad.
- Plans to bring this data to April COLD meeting. Will come to 4/6 RSFC meeting seeking feedback on conclusions drawn and share what will be presented to COLD.
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