Updates | All | Customer Satisfaction Survey Feedback Submitted detailed responses to Ex Libris of the top 3 Primo VE issues. uResolver Matching Issues Features not working: LC browse search, date newest filter, journal search, ranking, performance issues Inadequate Analytics for Assessing Performance and Usage of Primo VE
Ex Libris provided some initial feedback but will discuss at a future date. Ian brought up the point of knowing what are Primo VE issues that EXL is working to resolve versus issues that are intrinsic to discovery. The group noted that some products seem to get more attention to fix issues (ex Leganto) while other more established products (Primo/VE) have slower response time.
LibKey The group discussed impressions of the vendor presentation: It does provide nice functionality for Primo VE , specifically the retraction watch feature Don't like having to think about another software to fix something that should be a part of the system Implementing a third-party tool may be a deterrent for Ex Libris to fix functionality
David will bring this to the ULMS Steering Committee for further discuss. David will talk with Sonoma about their experience with the LibKey. Ask vendor for price and technical demand on implementation.
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