2023-10-26 Discovery Committee Meeting

Oct 26, 2023

Participants

  • Keven Jeffery, San Diego

  • Julie Shen, Pomona

  • Hannah Lee, Dominguez Hills

  • Kristi Chavez, Bakersfield

  • Ken Herold, Los Angeles

  • Chris Novak, San Francisco

  • David Walker, Chancellor’s Office

  • Guest: Christina Hennessey, Chancellor’s Office

Discussion Topics

Time

Item

Presenter

Notes

Time

Item

Presenter

Notes

 

New Business/Steering Committee Update/STIM Update

@Keven Jeffery (Unlicensed)

10/20/2023 Steering Committee Notes

9/28/23 Meeting

 

Discovery Testing Update

@Hannah Lee

  • Jessica H’s slides have been shared with procedures for error reporting

    • Check with slack and with procedures before reporting

 

Director, Unified Library Management System (ULMS)

Christina Hennessey

  • David is still the CO contact for this committee

  • Can reach out with discovery related questions, or if not sure who to contact

  • Can provide access to listservs, confluence, or slack

  • Can see all salesforce questions for the CSU, and can look into issues. Is keeping an eye on issues. Can surface issues during monthly EL meeting.

  • What’s new with primo recording will be shared soon.

  • Tech Service open forum is being revived, currently once a month (may increase)

  • Ex Libris Satisfaction survey will be revived - may surface some data issues

  • CO group is working on strategic planning under the direction of the Chancellor

  • A pop up survey could be placed in the central package

  • Joint task force on data issues being formed

 

COLD Strategic Plan

@Keven Jeffery (Unlicensed)

COLD is looking to update the Strategic Plan and is looking for input.

  • Cold is working with a consultant to refresh the plan

  • David looking for feedback on strategic priorities

    • Looking for specific goals, perhaps more specific goals for the next few years

    • We need to brainstorm ideas to send to cold - Deadline is ASAP (mid November), Next COLD meeting in December - most concentrated time being

    • “At the very least, probably accessibility (like disability accessibility) and staff/librarian training for exlibris” - Hannah

 

Data Issues

@Keven Jeffery (Unlicensed)

  • Joint task force with ERM, Resource Management, ILL - Christina will contact

  • Create an overview of the data issues (duplicates, etc) - Survey or Guided Discussion - get input from Christina’s working

    • A pop up survey could be placed in the central package

    • Resource Sharing & ERM have drop in hours

    • Let’s plan on hosting a testing presentation, general presentation, drop in hour

 

Primo Mobile Experience

@Keven Jeffery (Unlicensed)

EL Cases

  • Support Cases

    • Questions about ebook downloads, often only chapters allowed

  • Statistics - Julie

    • Can we get the raw numbers of mobile visits for each campus?

    • Small but significant usage - 10k usage this year from iphone, 3500 from iphone

    • What is happening at other campuses?

    • Chris - campus working on app with immediate information for students (class schedule, prof contact info, assignments)

      • Targetted information at point

    • Can STIM surface this information

    • Christina - what information do we want?

      • Devices (mobile and tablet)

      • Screen size

      • Christina will make a dashboard for each campus

      • Christina can get a data overview from ex libris

  • The mobile experience is important as many students don’t have access to computers, many use phones or ipads

  • Laptop checkout (long term vs short term)

    • STIM is planning to conduct an IT survey, no current information.

    • STIM is also interested in the topic

 

Action Items

 

  • Link Jessica’s slides regarding ERM reporting

  • Next meeting about strategic planning - send out the google document to comment on

  • hosting a testing presentation, general presentation, data issues discovery, drop in hour - Week after testing newsletter

  • Campuses should give Christina access to Google Analytics - request during discovery drop-in