2021-12-13 Alma/Primo VE Satisfaction Open Forum

Owned by Kelly Ann Sam (Unlicensed)
Last updated: Feb 10, 2022
1 min read

 Date

Dec 13, 2021

Presenters

  • Kelly Ann Sam, San Marcos (Chair, July 2021 - June 2022)

  • Rachael-Joy Davis, Sacramento (Vice-Chair, July 2021 - June 2022)

Presentation

Link to slides: https://docs.google.com/presentation/d/1aAjUOoRnd0Ek9RU_fnaQ_DQPlxGvb8HhGbZExhwHqM0/edit?usp=sharing

 Discussion topics

Item

Presenter

Notes

Item

Presenter

Notes

Update on 2020 Issues

Kelly Ann Sam

  1. Personal Delivery Workflow

  2. Physical Item vs Physical Title Search

  3. Restore to Temporary Location

Review of Issues Submissions

Kelly Ann Sam

Rachael-Joy Davis

Top Alma Issues

  1. Items and Transit Status

  2. Call # Searching in Alma

  3. Lost vs Lost Paid / Lost & Overdue Profiles

Top Primo VE Issues

  1. Record Deduping

  2. More Control for Find It, View It, Get It

Ex Libris Support Center

Kelly Ann Sam

  • Alma Chat Support

https://knowledge.exlibrisgroup.com/Cross-Product/Knowledge_Articles/Online_Chat_Support_for_the_High-Ed_Platform_Products_FAQ

  • Ex Libris Support Center

https://knowledge.exlibrisgroup.com/Cross-Product/Support/Integrated_Ex_Libris_-_ProQuest_Support_Center/The_New_ProQuest%2F%2FEx_Libris_Support_Center%3A_What_You_Need_to_Know

https://knowledge.exlibrisgroup.com/Cross-Product/Support/Integrated_Ex_Libris_-_ProQuest_Support_Center/The_New_Support_Center%3A_Converting_Published_Cases_to_Knowledge_Articles