2021-12-13 Alma/Primo VE Satisfaction Open Forum

Owned by Kelly Ann Sam (Unlicensed)
Last updated: Feb 10, 2022
1 min read

 Date

Dec 13, 2021

Presenters

  • Kelly Ann Sam, San Marcos (Chair, July 2021 - June 2022)

  • Rachael-Joy Davis, Sacramento (Vice-Chair, July 2021 - June 2022)

Presentation

Link to slides: Alma/Primo VE Satisfaction Open Forum - Slides

 Discussion topics

Item

Presenter

Notes

Item

Presenter

Notes

Update on 2020 Issues

Kelly Ann Sam

  1. Personal Delivery Workflow

  2. Physical Item vs Physical Title Search

  3. Restore to Temporary Location

Review of Issues Submissions

Kelly Ann Sam

Rachael-Joy Davis

Top Alma Issues

  1. Items and Transit Status

  2. Call # Searching in Alma

  3. Lost vs Lost Paid / Lost & Overdue Profiles

Top Primo VE Issues

  1. Record Deduping

  2. More Control for Find It, View It, Get It

Ex Libris Support Center

Kelly Ann Sam

  • Alma Chat Support

Online Chat Support for Primo VE, Leganto, Alma and other products FAQ

  • Ex Libris Support Center

The New ProQuest/Ex Libris Support Center: What You Need to Know

The New Support Center: Converting Published Cases to Knowledge Articles