Fulfillment response/turnaround time

Owned by brandon dudley (Unlicensed)
Last updated: Dec 16, 2024 by Christina Hennessey
1 min read

Policy Statement

The lending library will ship items within one business day (Monday - Friday) where the Resource Sharing department is open. 

  • Resource Sharing requests will transfer to the next library in the rota after two business days without a response.

Rationale

  • One of the benefits of CSU+ is the fast turn-around time. This policy ensures CSU+ remains an efficient and speedy resource for the CSU community.

  • Staff should strive to ship books out within 24 hours unless their department is closed, understaffed, or experiences some other unforeseen event.

  • The 24 hour turnaround time should not preclude staff from doing a thorough search for the item.

Action log:

 

Jan 18, 2018

Action

Point Person

Expected Completion Date

Last action taken

Next action required

Action

Point Person

Expected Completion Date

Last action taken

Next action required

Submit policy to the coordinating committee on 1/19/18 for approval by COLD

@Chris Lee (Unlicensed)

Jan 19, 2018 

Policy changes and rational written by RSFC

 

To be discussed by the coordinating committee

 

Policy discussed by coordinating committee

@Chris Lee (Unlicensed)

Feb 9, 2018

Submitted to coordinating committee

To be discussed by COLD

 

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