Fulfillment response/turnaround time
Policy Statement
The lending library will ship items within one business day (Monday - Friday) where the Resource Sharing department is open.
- Resource Sharing requests will transfer to the next library in the rota after two business days without a response.
Rationale
- One of the benefits of CSU+ is the fast turn-around time. This policy ensures CSU+ remains an efficient and speedy resource for the CSU community.
- Staff should strive to ship books out within 24 hours unless their department is closed, understaffed, or experiences some other unforeseen event.
- The 24 hour turnaround time should not preclude staff from doing a thorough search for the item.
Action log:
Action | Point Person | Expected Completion Date | Last action taken | Next action required |
---|---|---|---|---|
Submit policy to the coordinating committee on 1/19/18 for approval by COLD |
| Policy changes and rational written by RSFC | To be discussed by the coordinating committee | |
Policy discussed by coordinating committee | Submitted to coordinating committee | To be discussed by COLD |