2022-03-01 Meeting notes

Website work

• hare progress and overview of observations. Identify next steps. 

  https://docs.google.com/spreadsheets/d/1P0jLeUlv1F-FRuHrN_jnYWM58HKiBBcE/edit?rtpof=true&sd=true#gid=833417230

  
  
  

  Meghann: pages look well organized and up to date. Just need the numbers from the last fiscal year added. Identified a place to update Chris as point of contact. 

  
  
  

  Tina: some updates may need to be made when Rapido rolls out. Can save time if we wait to update until then. Has more pages to review. 

• Danny: will get to do a review soon 

   

  Stacy: has had a chance to review some of them, they look good but some changes may be different with Rapido. Examples: NCIP with ILLIad, damages indicator on book straps, how to turn off services.

   

  Chris: Rapido pages are being developed and updated. Some administration pages could be updated (example library codes but with the addition of how to look that up). The new courier problem report form will be available soon. 

  
  
  

   

  
  

Overdue and lost items

Revisit lost and overdue processes and items now that campuses are open and all in person. 

• We could do a reminder for folks on the established processes.

• Do our processes need to change? 

• Is there a better way to organize the information about the process? 

Lost: https://calstate.atlassian.net/wiki/spaces/URS/pages/512000001/Lost+CSU+Items#LostCSU%2BItems-LendingLibrary

From: https://calstate.atlassian.net/wiki/spaces/URS/pages/575668277

“A note on how the 90 day time frame was chosen to identify "long overdue" and therefore lost materials

In April 2018 Mallory analyzed return rates of a 5 campus sample, looking at how many items were returned after their due dates and how many days after the due date the item was returned. The goal was to identify the time frame in which the most loans were returned that could also allow libraries the flexibility to replace items within the time frame of a semester should they choose to do so. The analysis included all user groups and all types of loans except item policies that indicated a checkout period of less than 1 week.

A 30 day overdue window was too short, showing that higher volume campuses still had more than 10% of items that were ultimately returned still on loan. Increasing the overdue period from 30 to 90 days essentially cuts the number of outstanding checkouts in half, bringing every campus down to single digit outstanding returns ranging from under 1% to 6%.”

How to help our community with the cleanup? 

ISPIE TV segment on lost and overdue procedures, perhaps an email blast as well. 

-how to clean up patron account

-communication between the two schools

-analytics: show people how to do reports or blast out the reports as PDFs. 

-help people with a timeline for a summer clean up

-reformat the webpages for lost items to make it more consumable and user friendly

Task forces

Review current outstanding task forces and identify if there are any updates or action items that need to happen.

CSU+ Loan period project: loss rates would be impacted by recent events rather than loan period. Do we need to report out? 

CSU/UC collaboration: in progress

Copyright: haven’t met since last summer, folks are preoccupied with other work 

ILLiad updates: 9.2 is rolling out so it may be time for that group to review 9.2 and share their assessment. 

Rapido: active and relevant

CSU and SUNY: next steps/update. Run analytics, reconnect with SUNY partners, and discuss how they fit into the Rapido workflow.