CSU+ Items Lost or Overdue

Quick Guide: Lost and Paid CSU+ Items

Borrower

1. Collect payment (or replacement copy if applicable) from the patron
2. Delete loan from patron’s circulation record (Delete, not Return)
3. Update Resource Sharing record to “Report Lost Item to Partner”
4. Send General Message to Lender indicating the item is lost & paid or a replacement copy was received.
5. Remove the temporary item record from your catalog
6. Forward replacement copy to lending library if applicable.

Step-by-step guide borrower lost

Lender

1. Update Resource Sharing record to “Lost”
2. If $90 was paid, inform your tech services department of the lost item and follow local procedures to consider re-purchasing the item.  If replacement copy was submitted, follow local procedures dealing with replacement copies.

Step-by-step guide lender lost

Quick Guide: Long overdue CSU+ items

Borrower

1. Loan is marked as lost (done automatically)
2. Identify long overdue items

3. Check shelves

4. Check the patron account to ensure the loan is marked lost, item charged and letters sent to patron

5. Mark borrowing request lost and communicate loss to lending library

Step-by-step guide borrower overdue

Lender

1. Identify long overdue items
2. Check shelves
3. Mark lending request lost and communicate status update to borrowing library
4. Proceed with local procedures to consider repurchase or item withdrawal

Step-by-step guide lender overdue