Vendor support contacts
- Jessica Hartwigsen
- Kirstie Genzel (Unlicensed)
- Ying Liu (Unlicensed)
VENDOR | CONTACT INFORMATION | DETAILS ABOUT CONTACT |
|---|---|---|
ACLS Humanities eBooks (ACLS HEB) |
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Adam Matthew |
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Alexander Street Press |
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Ambrose Video |
| Contact Elnor Barron, College and University Accounts Rep for United States |
American Association for the Advancement of Science (AAAS) (use for Science Online) |
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American Chemical Society (ACS) |
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American Institute of Physics (AIP) |
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American Mathematical Society (AMS) |
| There are different email forms for technical support and issues related to content and citations. |
American Physical Society (APS) |
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American Psychological Association (APA) |
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American Society of Civil Engineers (ASCE) |
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American Society of Mechanical Engineers (ASME) |
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Annual Reviews |
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Association for Computing Machinery (ACM) |
| Use for ACM Digital Library |
ASTM International |
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ARTStor | ARTStor is now on the JSTOR platform. | |
Bloomsbury | Bloomsbury Fashion Central Databases (including Berg Fashion Library) | |
Cambridge University Press |
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Clarivate |
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Credo (part of Infobase) |
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CrossRef / DOI | Report DOI issues: DOI not registered or incorrect DOI for article. Contact either CrossRef or DOI.org to report issues with DOI. | |
CountryWatch |
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de Gruyter or Walter de Gruyter |
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Docuseek2 |
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EBSCOhost |
| Use when there are issues with missing content, incorrect metadata or access issues. EBSCO has shared guidelines for submitting a case to support. |
Elsevier (ScienceDirect and SCOPUS) |
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Elsevier Engineering Village | Support for products on the Engineering Village Platform (Compendex, GEOBASE, GeoRef) | |
Emerald |
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Encyclopedia Britannica |
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ExLibris | Ex Libris SalesForce Support Center (for Alma/Primo/Rapido/Rialto/AlmaDigital) | |
Gale |
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HeinOnline |
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Institute of Electrical and Electronics Engineers (IEEE) |
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Infobase (Films on Demand and Credo) |
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JSTOR |
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LexisNexis | Includes Training and Technical Support Information | |
Mergent | Mergent support page for issues with Mergent Online or D&B Business | |
Oxford University Press |
| Support for Oxford Journals and Databases. The Institutional Account Management section will likely be the most relevant. |
Project MUSE | Jennifer D'Urso - Manager, Electronic Production | |
ProQuest | Submit a case using the Support Portal, must have a login to access. Link to portal can be accessed from ExL Salesforce. | |
Sage |
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Social Explorer | The Help Center page has sections for Librarians and Administrators, Access, and Usage Reports | |
Society of Photo-optical Instrumentation Engineers (SPIE) |
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SpringerNature |
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Swank |
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Taylor & Francis |
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Westlaw |
| Note: Content issues are generally addressed by the Reference Attorneys, but they might need to join with CTS TA Support to recreate the issue because of the IP authenticated aspect of access. To recreate the exact issue, they may need to access via the customer’s IP authenticated link rather than via their own OnePass login credentials (which is tied to slightly different subscription content and searching interface). If so, CTS TA Support can assist by providing the correct link and to expand the authorized IP address range in the sponsorship setup to allow temporary access for the Reference Attorney. |
Wiley Publishing |