EBSCO Support: Guidelines for Opening a Case
When reaching out to EBSCO Support, it is helpful if you provide the following information.
Steps taken that results in the error or issue including:
What database are you searching?
Where you started the search (EBSCO database link, EBSCO discovery service or other vendor discovery, etc.)?
What search was performed?
What record was trying to be accessed (title of the article/publication name and provide AN number from detailed display, if possible)?
If possible, provide test credentials so that we can test the issue as a user of your library.
Include screenshots of the error or issue is helpful as well.
Videos showing the steps taken are always welcome.
This is the ideal information for a faster resolution.
After logging into EBSCO Connect, there is a Live Chat option. Support is Monday through Friday, 9:00 a.m. to 5:00 p.m. ET.
Click on Live Chat button | Start Chat with Support |
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