Ex Libris System Status

Owned by Jessica Hartwigsen
Last updated: Aug 12, 2024 by Christina Hennessey
3 min read

Instructions for logging into the Ex Libris System Status page and choosing which product can be subscribed, to receive alerts. The CSU is on the NA03 server for all subscribed products, except for CDI and RapidILL which are on the CR01 server. North American server service reports

  1. Go to this page: https://status.exlibrisgroup.com/system_status

  2. There are TWO places to login but one of them does not work! Use this one:

 

  1. Click on the portal button here (“Continue with Ex Libris Support Portal”) and login:

  1. If it worked, you should see your name here:

 

 

  1. Now you can subscribe to any of the updates you want. We are on NA03 for everything except CDI and RapidILL, which are on CR01.

a. It looks like this when it comes up (choose Americas tab)

b. And you can limit it to NA03 or search CDI:

 

  1. Just click on the bell for each one and then you will start getting the updates for all of those in email. You can see that I subscribed to all those relevant in NA03 and the RapidILL and CDI CR01 updates.

  2. For each one, there is the option to just view (what you would see when you came to this page under My Services, vs. view & notifications – that’s the one where you get the email.

  1. Here’s what I subscribed to and what I see on My Services:

You can see the wrench and click on it to see what happened:

  1. If you want to unsubscribe to any of the emails, just click on the bell icon for that product/server:

 

Click on the ‘trash can’ icon to remove your subscription:

 

And Unsubscribe at this dialog:

 

When you return to the list of your products/servers, you will see a bell with a line through it to indicate you are not getting that subscription.