Access Services
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Analytics
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Discovery
ULMS Discovery
Systems
ULMS Systems & Development
Tech Services
ULMS Technical Services
Goals
| Description | Responsible Group/Task Force |
|---|---|
| Identify, develop, and revise policies and procedures governing work in a shared environment (Network Zone). | |
| Monitor, assess, and support the work of Technical Services task forces. | TS Leads |
| Identify and propose solutions to problems. | TS Leads & Task Forces |
| Collaborate with Working Groups (Discovery, Analytics, and Systems) in support of work across areas related to the display and indexing of data, statistics, and configuration of systems and import profiles. | TS Leads |
| Identify and assist with frequently asked questions about technical services problems in Alma (e.g., via FAQs). | TS Leads |
| Communication and troubleshooting: Continue to host Open Forums to disseminate information, discuss policies and procedures, and solicit input from TS Working Group; and encourage the use of Slack for reporting and troubleshooting technical services problems. | TS Leads |
| Assess additional resources (e.g., personnel) needed to support technical services work in a shared environment. | TS Leads |