Meet with ExL on June 6th to go over the 4 items they asked to give feedback on for support
It was reported that 40% of support cases are about documentation
can’t find it/can’t understand it
SAG suggested we work with the Documentation team
SAG requested 4weeks before support cases are closed automatically
currently it is 2 weeks
it will be for a short period of time and SAG will report finding at IGeLU and ELUNA
ExL needs to make sure that changing the time to 4 weeks does not impact other areas of support and other products
SAG will work with ExL on wording for communicating out to users
ExL wanted information on the Chat feature in Alma
why libraries use or don’t use Chat
SAG would like the folks we are chatting with have access to problem logs (i.e. a slowdown of Alma)
not just have Tier 1 support on Chat but also Tier 2 or have the option move the Chat session up to a Tier 2 person if thee issue is high priority
5 min
ULMS Task force updates
Christina H
data issues task force - presentation at ELUNA, well-attended, working on comparisons and consistency ideas and recommendations
acq task force meeting every two weeks - busy, Rialto, fiscal close
norm rules task force. Christian Ward will run and working on priorities and new plans
linked data task force - two groups being formed for next year
10 min
seeing each others SalesForce cases
Christina H
update and discussion, next steps
25 min
ELUNA conference
Christina H
What we learned
Things that might cost money
Things FCs can be looking at (leading into next section)
10 min
What we accomplished this year, what we can work on next year
All
xx min
Committee Updates (if time)
Natalya Keven Kirstie/Jessica Gabriel Nerissa Rosemary
Reports (see below)
Committee
Updates
Analytics (Natalya)
Discovery (Keven)
Ken Herold, CSULA will chair next group
Hannah Lee, CSUDH will continue the VETT working group in the next year
ELUNA conference (2024) highlights
the application of genAI in alma/primo will be limited in the near future
interesting applications of linked data coming
2024/2025 Priorities
Collaboration with Data Issues & Norm Rules TFs
Exploring AI, especially Alethea (Leganto) & Primo Research Assistant
VETT: Primo NDE, move to Angular, Central Package
Linked Data
Reporting customizations, variations, and modifications across the CSU
Mobile Experience
ERM (Jessica/Kirstie)
Moving NZ admin documentation to a separate folder for ACQ documentation clean up
ERM wiki page re-organization continues
next steps are to move needed documents from archived areas to the current ERM page
check links in documentation
update screenshots
ACQ task force will need to do this as well
Updating ILL lending information in the Alma License TOU
Looking through CM licenses, moving a copy to Alma and pulling out the ILL lending information and adding to licenses
going to weed out TOU’s that appear in Primo so that it only displays ILL license notes
Christine Holmes wrote up instructions for the new EBSCO UI and discussed the doc in the ERM Open Forum
Created wiki document for Free and Misc collections that are not managed by ExL and can be updated/deleted by the libraries
Fulfillment (Gabriel)
Resource Mgt. (Nerissa)
RMFC: some folks are cycling off, new folks joining, Corinne will chair next year.
LDTF: "The LDTF is wrapping up its work for the year with a meeting on June 25. The group focused on 3 areas of activity this year:
The hands-on LD learning project using CSU Buildings in Wikidata in which 11 campuses got involved in some way
Exploration of interest and capacity in the CSU for looking into emerging LD applications for digital archives and institutional repositories
An initial information gathering round about LD-specific enhancements coming to the Alma/Primo environment in 2024-2025
Work areas 2 and 3 have led to the formation of 2 study groups which will report their findings in Spring 2025 to the Digital Repositories and ULMS Steering Committees respectively. In addition to surveying products and new workflows/system tweaks and implementations coming to Resource Management and Discovery staff especially, both groups will be recommending the types of (re)-training programs which CSU tech services staff will need to engage in during the next 2-10 years. Currently, we do not envision that the LDTF itself will meet much, if at all, during 2024-2025 while these 2 study groups are running.
The last point is still a bit up for discussion in the June 25th LDTF meeting but wise to get on the Steering Committee's radar.
IDTF: We are considering trying to get more buy-in for Homosaurus assignment, and working on a training page still for catalogers to reference. We're also waiting for the translation of the Homosaurus into Spanish (and will see if we want to tackle adding Spanish language Homosaurus terms to our Spanish language materials).
Resource Sharing (Rosemary)
Borrowing Research Methods Back-To-Basics, May 8, Sara Larson-CNO
Rapido WorldShare Lending Refresher, May 22, Astra Gleason-CSO