ERM Known Issues

Asked when new e-collection will be added to the CZ. 

Update 10/30/2017: A new collection of Nexis Uni will be added to the CZ in the near future, as soon as we receive an updated title list for this collection. 

Update: Nexis Universe is available in Alma CZ now and active in the NZ.

ExL is investigating the missing label and list for "Available For"

Update 10/11/2017: I will go ahead and forward this case along to Tier 2 for further analysis. One of my colleagues will be in touch with an update.

Update 10/12/2017: from ExL -I am working on this with our developers.

Update 11/15/2017: From ExL - This issue will be resolved in the December 2017 release.

Update 1/12/2018: Issue has been fixed.

ExL did not initially see the issue, sent more information about the query results and seeing resources listed that are not shared.

Update 9/22/2017: It might be an indexing issue. I will go ahead and set up the indexing job to run, and will check on it later this afternoon. I may have to refer your additional questions to Tier 2 once we see if the indexing job is successful in displaying the correct availability. 

Update 10/3/2017: "It seems that for some collections, the group settings data was set on the service level. The available for is expected to be displayed when searching for the collection, but for some reason it doesn't.
I found that if you open the collection for editing and then save, the "available for" data will be displayed also for the collection.  I ran a job to re-save all the collections in the NZ. As far as I checked, the issue is now solved.  There are not expected be any further indexing issues with the existing e-collections. If it will happen again, please let us know."

Update: 10/10/17 Case has been closed by ExL

The holdings job that are uploads the CSU holdings from Elsevier to Alma did not finish. The Science Direct e-collection in the NZ is out of date.  Waiting to hear back from ExL on the Alma job.

UPDATE 9/6/17: At this time I will send the case to Tier 2 for further analysis and consultation with Development.

UPDATE 9/11/2017: the job was fixed, a field for the Elsevier API needed to be updated in Alma.  Elsevier made a change on their end and Alma had to re-map the field for the change.

Update: Thank you for sharing this issue. I will refer this question to the Alma Data Services team. It is possible that they are already looking into this issue.

Update: 9/11/2011:  Waiting for Data Services reply

Update: 9/19/2017 - The case was assigned to our linking team who will further investigate and update you with any new information.

Update: 11/16/2017: Asked for an update to see if this will affect Primo/Alma linking to IEEE.  January 6th, 2018 date is getting closer.

Update: 12/11/2017: It appears that the IEEE Xplore API does not affect linking in Alma. The API deals with the way IEEE receives search queries from outside sources. However, the linking to IEEE from our side are not based on such queries.

On Tuesday a couple of us suppressed a set of e-resources in the NZ because these shouldn't display in Primo for all campuses. These now appear as suppressed in the NZ in Alma, but campuses are still seeing them in Primo. Is there something else that needs to be done to suppress these records from display in campus Primo instances? Here are some examples:
991067587905802901
991067587908302901
991067587893702901

8/8/17 UPDATE: EXL will be periodic removal of duplicate records.  Records that are supposed to be suppressed have duplicates that are not suppressed.

Update 8/9/2017: ExL has moved this to "development"

Logged into the SJSU instance and can see an Order link for a shared e-collection only shared by CSULB and CSUMB.

Update: Known issue and is in development.

UPDATE 7/12/2017: "We have already reported this to development a long ago. Unfortunately, currently this cannot be fixed because of performance considerations. 

Institution will not be able to purchase resource as system will block the action. The following message should show up for operator: "This resource cannot be ordered by this member – no negotiation details were found in the License Negotiation". "

ExL is indexing the NZ and the labels will come and go. Should finish tomorrow.

UPDATE: the case is closed but there are still occurrences, more than likely due to indexing.

Two Chico institutes were created for the Group Settings during migration. There is Chico and there is CSUC. The CSUC is the correct institute. Access should not be affected but resources being shared under "Chico" need to be moved over to CSUC.

UPDATE: moved all NZ shared e-resources to CSUC institute group settings.

The portfolios with the incorrect parse param were activated during the migration. Alma Data Services has been notified of the incorrect parse param. The correct portfolios should be activated but if more appear, please notify Jessica Hartwigsen (NZ Electronic Collections administrator) 6/25/17

UPDATE:In general, incidents are handled in the order they are received, taking relative priority into account. I will update you as significant progress is made. UPDATE: no new update from ExL on this case. 8.22.17

UPDATE: 9/11/2017 - Issue is at the vendor's end.  ExL opened a case with the vendor and are waiting for a corrected file from them.  

UPDATE 11/15/2017: case has been closed,issue resolved.

ExL is looking at issue.

UPDATE: indexing fixed the advanced search options

Electronic portfolio where keywords contain Environmental humanities in the CZ and then under the Interface facet, the Chinese characters are appearing as ?????.

Update: ExL has escalated this issue. Update: Issue has been escalated.

Update (6.30.17):
This is a known issue with CJK characters. 

Update (8/17/17): No new information for this case#

Update: 9/11/2017: with Development

Update from ExL: We will continue to see the redirect issue until we can migrate over to the new Ebook Central collection.

Update: It appears the links to ebrary are working correctly but may stop and try to redirect to Ebook Central. ExL is working on this collection which is causing some linking issues. Waiting for full migration to the new platform. Make sure the EZProxy settings are current for ProQuest. UPDATE: check EZPROXY stanzas.

Chico is being directed to EBSCO login page from portfolios activated in other resources. Also, EBSCO portfolios are going to login page for subscribed EBSCO resources.

Update: Direct Linking causes issues with the View It and Uresolver linking in the NZ tab. Fulfillment > Fulfillment Configuration > Configuration Menu > Direct Linking

UPDATE: Direct Linking Alma does not work-not a function of Alma.  Refer to Basecamp case: https://basecamp.com/2275980/projects/10442780/messages/70134140#comment_538867412 .

Update - this remains under analysis by Alma Tier 2 Support.

Update: IN DEVELOPMENT .

September update - still with Development.

UPDATE: This issue is resolved in the next release, November 2017. I will set this case to a status of pending release, it will automatically go into a status of closing a few weeks after the release.

UPDATE: The November release did not fix this issue.  It was sent back to the developers.

UPDATE: Issue fixed with November 5th, 2017 release. Release schedule

UPDATE: Latest comment from ExL- I discussed this further with our developers, it seems that this is the expected behavior. See 991067620770302901 (when searching in SJSU) the portfolio is not available for San Jose, it is not in the IZ tab, so the expected behavior is that the icon is not seen in the CZ tab. Note that the group settings are on the service level not the portfolio level. 

00230721/ 00235166/ 00235445/

00235449/

00234945

CSU only uses SID parameter and according to notes, if you use SID, do not fill in the other parameters but Alma won't let use same parameters with only SID.

UPDATE: Ex Libris able to repeat error, issue sent to developers. UPDATE: will be fixed Q2 2017

Same for CSUF, CSUSM, STANISLAUS,SDSU.  See the issue in Primo.

What caused issue:

Initial problem was caused by NZ parameter set incorrectly for a number of institutions. The parameter is 'retrieve_services_from_NZ'. It is defined under Administration - General Configuration - Other Settings. I checked all institutions. They all should have this parameter correct now. 

UPDATE: Ex Libris is able to recreate the problem on their server, sending issue to developers. UPDATE: The retrieve_services_from_NZ parameter was incorrectly set in the NZ General Configurations. Number of institutions was incorrectly set in the configuration.

• UPDATE: Support checking with Alma Product Management
• 9/27/2016 UPDATE: Shared resources cannot be added to Display Logic in a local Alma instance.
• Enhancement Request submitted with Ex Libris Product Enhancement
• IZ Display Logic has precedence over NZ Display Logic