Locate Failed
The Locate Failed status is when requests go when Rapido/RapidILL records indicate you have an item but Alma cannot locate it.
Set
Make sure you have a Locate Failed set created to group all these items for processing. The set would be:
Status
Locate Failed
Save as a new Set with the following settings:
Set Name
Locate Failed
Group
New
Private
No
Permanently Active for All Users
Processing
To process these items search the article title in Primo to see if you actually own it. If you do own it you can download it, scan it, or pull it and then deliver like normal. Most of these items will be items held electronically so the location information and call number likely won’t be necessary, but in cases where it is needed you will need to add it manually as that information will be missing from the pull slip.