ULMS Technical Services

Leads

@Luiz Mendes (Unlicensed), Northridge (Chair)
@Chris Ashley (Unlicensed), San Marcos
@Carole Correa-Morris (Unlicensed), San Jose
@Annie Hor (Unlicensed), Stanislaus
@Stacy Magedanz (Unlicensed), San Bernardino
@Jessica Hartwigsen, Chancellor's Office

Task Forces

Charge

The Technical Services Working Group Leads assist the ULMS Implementation Team by providing oversight and support for work in all functional areas of technical services in Alma. The Leads develop and assess shared workflows, policies, procedures and training in support of CSU.The Leads contribute to the oversight for Alma acquisitions and resource management in collaboration with task forces and other working groups.

The Chair provides reports and brings issues to the ULMS Implementation Team, as appropriate.

Goals

Description	Responsible Group/Task Force
Identify, develop, and revise policies and procedures governing work in a shared environment (Network Zone).	Acquisitions Authority Control Cataloging Electronic Resources Management (ERM) Import Profiles / Normalization Rules (Joint Tech Services-Systems Task Force)
Monitor, assess, and support the work of Technical Services task forces.	TS Leads
Identify and propose solutions to problems.	TS Leads & Task Forces
Collaborate with Working Groups (Discovery, Analytics, and Systems) in support of work across areas related to the display and indexing of data, statistics, and configuration of systems and import profiles.	TS Leads
Identify and assist with frequently asked questions about technical services problems in Alma (e.g., via FAQs).	TS Leads
Communication and troubleshooting: Continue to host Open Forums to disseminate information, discuss policies and procedures, and solicit input from TS Working Group; and encourage the use of Slack for reporting and troubleshooting technical services problems.	TS Leads
Assess additional resources (e.g., personnel) needed to support technical services work in a shared environment.	TS Leads