Claims Returned
This workflow can be used when a patron claims to have returned an item, however, the item is still on that patron's account.
Step-by-step guide
- Once you log into Alma, go to Manage Patron Services
- Bring up the patron's account
- View the patron's loans
- Click on the ellipsis on the right (the three dots)
- Click on Claimed Return
- There is an opportunity to type notes (if you would like to add any notes, this is not mandatory)
- The loan status of the book is now changed to Claimed Returned
If you would like to run a search list to find all of your claims returned items, you can do the following:
- Click on Advanced Search
- Change the search term to Physical Items
- Click on Physical Item, then process type that equals Claimed Returned
- Search
- You can export your search to excel and use that as a search list
To remove an item from Claimed Returned you can scan the item in under Return Items
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