Reviewed and Revised by ERM Committee |
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VENDOR | DETAILS ABOUT CONTACT | CONTACT INFORMATION |
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AAAS - American Association for the Advancement of Science (aka Science Online) | Contact customer service for account management, access issues, renewal updates, or general inquiries. | Email: scienceonline@aaas.org Phone: 866-265-4152 |
Adam Matthew | Adam Matthew Support | Email: support@amdigital.co.uk |
Alma/CDI/PrimoVE | Ex Libris SalesForce Support Center | |
Ambrose Video | Contact Elnor Barron, College and University Accounts Rep for United States | Email: elnorbarron@ambrosevideo.com Phone: (866) 742-4673 |
American Chemical Society (ACS) | Use the Contact Us form to report access issues to ACS support | |
Annual Reviews | E-mail support or content issues to Annual Reviews support. | |
CrossRef / DOI | Report DOI issues: DOI not registered or incorrect DOI for article. Contact either CrossRef or DOI.org to report issues with DOI. | |
EBSCOhost | Use when there are issues with missing content, incorrect metadata or access issues. EBSCO has shared guidelines for submitting a case to support. | EBSCO Connect - submit and track cases |
Elsevier ScienceDirect | ScienceDirect technical support | |
Emerald | Emerald Insight customer support | |
ExLibris | Ex Libris SalesForce Support Center (for Alma/Primo/Rapido/Rialto/AlmaDigital) | |
Gale | Gale technical support: Email or call support | Email: Gale Technical Support 800.877.GALE, option 3, for access issues |
HeinOnline | HeinOnline support, list of contacts: Email or call support also available | Email: holsupport@wshein.com |
IEEE | IEEE Online Support Center | Email: IEEE Support Center email |
Infobase | Please contact support for assistance | |
JSTOR | Submit support or content case to JSTOR Support | Email: support@jstor.org |
LexisNexis | Includes Training and Technical Support Information | |
Mergent | Mergent support page for issues with Mergent Online or D&B Business | |
Oxford University Press | Support for Oxford Journals and Databases. The Institutional Account Management section will likely be the most relevant. | Email: online@oup.com |
Project MUSE | Jennifer D'Urso - Manager, Electronic Production | Project MUSE "Contact Us" Form Email: muse@jh.edu |
ProQuest/Factiva/Alexander Street Press | Submit a case using the Support Portal, must have a login to access. Link to portal can be accessed from ExL Salesforce. Can be used to report Factiva and Alexander Street issues. | |
Sage | Sage online support | |
Social Explorer | The Help Center page has sections for Librarians and Administrators, Access, and Usage Reports | |
SpringerNature | SpringerNature support | |
Westlaw | Use when there is missing content; journal, volume, issue. Note from Westlaw: If you have any content errors or typos please use the Improve Westlaw link at the bottom of the Westlaw screen. Otherwise any content questions can be directed to the Reference Attorneys either via chat or 800-REF-ATTY. Or submit email to west.referenceattorneys@thomson.com Content issues are generally addressed by the Reference Attorneys, but they might need to join with CTS TA Support to recreate the issue because of the IP authenticated aspect of access. To recreate the exact issue, they may need to access via the customer’s IP authenticated link rather than via their own OnePass login credentials (which is tied to slightly different subscription content and searching interface). If so, CTS TA Support can assist by providing the correct link and to expand the authorized IP address range in the sponsorship setup to allow temporary access for the Reference Attorney. | Email: west.support@thomsonreuters.com |
Wiley Publishing |