The Locate Failed status is when requests go when Rapido/RapidILL records indicate you have an item but Alma cannot locate it. Items shouldn’t normally go to this status, but there is a known issue sending items held in the NZ to this status. Thankfully a fix is scheduled to release in the July update.

Set

Make sure you have a Locate Failed set created to group all these items for processing. The set would be:

• Status

  • Locate Failed

Save as a new Set with the following settings:

• Set Name

  • Locate Failed

• Group

  • New

• Private

  • No

• Permanently Active for All Users

  • ☑

Processing

To process these items search the article title in Primo to see if you actually own it. If you do own it you can download it, scan it, or pull it and then deliver like normal. Most of these items will be items held electronically so the location information and call number likely won’t be necessary, but in cases where it is needed you will need to add it manually as that information will be missing from the pull slip.