Use forms below to report problems related to (1) NZ bibliographic records or processes or (2) Network Zone Shared Electronic Collections and Resources.
Network Zone Problem Reporting
Use this form when reporting one of the following issues:
Duplicates in NZ - two records with the same OCLC# in the 035$a
Import profile questions and record loading
Vendor record data problems or questions
Duplicates in NZ - other
Duplicates in NZ - two records but one has an 035$z in the 035$a
NZ ERM Problem Reporting
*Google login required to submit form.
Use this form when reporting one of the following issues:
E-Collection in NZ is not set up to be shared (Library does not appear in "Available For")
Other NZ e-collection issues or questions
Shared portfolio is missing from e-collection
Coverage date for shared portfolio is incorrect
E-Collection in NZ not linking to resource (not recognized as subscribed institution)
High Priority button for access issues
Can't access a subscribed database, the database is down, missing database from vendor's site (i.e. EBSCO/ProQuest), large number of portfolios stop linking (i.e. e-books in Ebook Central)
Please include the PrimoVE (OneSearch) permalink when needed to troubleshooting the issue. If there is no permalink to copy for OneSearch, please include the metadata, such as Journal/book title, ISSN/ISBN, Year/Volume/Issue, Collection Name, or publisher/aggregator name. This will speed up troubleshooting of the submitted case.
See the Trello Board for NZ ERM cases for status of the case.