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  1. E-Collection in NZ is not set up to be shared (Library does not appear in "Available For")

  2. Other NZ e-collection issues or questions

  3. Shared portfolio is missing from e-collection

  4. NZ CDI Issues

  5. Coverage date for shared portfolio is incorrectUnable to access full text for a shared e-collection (include detailed description below)

  6. E-Collection in NZ not linking to resource (not recognized as subscribed institution)

  7. High Priority button for access issues

    1. Can't access a subscribed database, the database is down, missing database from vendor's site (i.e. EBSCO/ProQuest), large number of portfolios stop linking (i.e. e-books in Ebook Central)

Please include the PrimoVE (OneSearch) permalink when needed to troubleshooting the issue. If there is no permalink to copy for OneSearch, please include the metadata, such as Journal/book title, ISSN/ISBN, Year/Volume/Issue, Collection Name, or publisher/aggregator name. This will speed up troubleshooting of the submitted case.

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