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  1. E-Collection in NZ is not set up to be shared (Library does not appear in "Available For")

  2. Other NZ e-collection issues or questions

  3. Shared portfolio is missing from e-collection

  4. Coverage date for shared portfolio is incorrect

  5. E-Collection in NZ not linking to resource (not recognized as subscribed institution)Coverage date needs to updated

  6. Request to add missing portfolio

  7. Request to remove portfolio

  8. Other NZ collection questions

  9. High Priority button for access issues

    Can't access a subscribed database, the database is down, missing database from vendor's site (

    issues with collections, i.e.

    EBSCO/ProQuest), large number of portfolios stop linking (i.e. e-books in Ebook Central)

    portfolios removed during a weekly update that shouldn’t have been removed, linking stops working after weekly update.

Please include the PrimoVE (OneSearch) permalink when needed to troubleshooting the issue. If there is no permalink to copy for OneSearch, please include the metadata, such as Journal/book title, ISSN/ISBN, Year/Volume/Issue, Collection Name, or publisher/aggregator name. This will speed up troubleshooting of the submitted case.

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