Vendor support contacts



VENDOR

CONTACT INFORMATION

DETAILS ABOUT CONTACT

VENDOR

CONTACT INFORMATION

DETAILS ABOUT CONTACT

ACLS Humanities eBooks (ACLS HEB)

 

Adam Matthew

 

Alexander Street Press

 

Ambrose Video

Contact Elnor Barron, College and University Accounts Rep for United States

American Association for the Advancement of Science (AAAS)

(use for Science Online)

 

American Chemical Society (ACS)

 

American Institute of Physics (AIP)

 

American Mathematical Society (AMS)

There are different email forms for technical support and issues related to content and citations.

American Physical Society (APS)

 

American Psychological Association (APA)

 

American Society of Civil Engineers (ASCE)

 

American Society of Mechanical Engineers (ASME)

 

Annual Reviews

 

Association for Computing Machinery (ACM)

Use for ACM Digital Library

ASTM International

 

ARTStor

ARTStor is now on the JSTOR platform.

Bloomsbury

Bloomsbury Fashion Central Databases (including Berg Fashion Library)

Cambridge University Press

 

Clarivate

 

 

Credo (part of Infobase)

 

CrossRef / DOI

Report DOI issues: DOI not registered or incorrect DOI for article.  Contact either CrossRef or DOI.org to report issues with DOI.  

CountryWatch

 

de Gruyter or Walter de Gruyter

 

Docuseek2

 

EBSCOhost

Use when there are issues with missing content, incorrect metadata or access issues.

EBSCO has shared guidelines for submitting a case to support.

Elsevier (ScienceDirect and SCOPUS)

 

Elsevier Engineering Village

Support for products on the Engineering Village Platform (Compendex, GEOBASE, GeoRef)

Emerald

  • Contact if there are questions about title lists and perpetual access

Encyclopedia Britannica

 

ExLibris

Ex Libris SalesForce Support Center (for Alma/Primo/Rapido/Rialto/AlmaDigital)

Gale

 

HeinOnline

 

Institute of Electrical and Electronics Engineers (IEEE)

 

Infobase (Films on Demand and Credo)

 

JSTOR 

 

LexisNexis

Includes Training and Technical Support Information

Mergent

Mergent support page for issues with Mergent Online or D&B Business

Oxford University Press

Support for Oxford Journals and Databases. The Institutional Account Management section will likely be the most relevant. 

Project MUSE

Jennifer D'Urso - Manager, Electronic Production
Mathew Treskon - Metadata Strategist

ProQuest

Submit a case using the Support Portal, must have a login to access. Link to portal can be accessed from ExL Salesforce. 

Sage

 

Social Explorer

The Help Center page has sections for Librarians and Administrators, Access, and Usage Reports

Society of Photo-optical Instrumentation Engineers (SPIE)

 

SpringerNature

 

Swank

 

Taylor & Francis

 

Westlaw

  • Technical Support Email: west.support@thomsonreuters.com

  • Content Errors:

    • If you have any content errors or typos please use the Improve Westlaw link at the bottom of the Westlaw screen.

    • Otherwise any content questions can be directed to the Reference Attorneys either via chat or 800-REF-ATTY.

    • Or submit email to west.referenceattorneys@thomson.com

Note: Content issues are generally addressed by the Reference Attorneys, but they might need to join with CTS TA Support to recreate the issue because of the IP authenticated aspect of access.   To recreate the exact issue, they may need to access via the customer’s IP authenticated link rather than via  their own OnePass login credentials (which is tied to slightly different subscription content and searching interface).  If so, CTS TA Support can assist by providing the correct link and to expand the authorized IP address range in the sponsorship setup to allow temporary access for the Reference Attorney.

Wiley Publishing

Wiley Support Email for Libraries