Acq/ERM known issues
| Issue Summary | Case # 00580553 Renewals for Opt-in e-collections in the NZ for July-June renewals produces a strange message after clicking on the Renew button. Page has to be refreshed to bring back the POL. Error Message is: CSUCO ECC Fund (06/30/2018 - 6/29/20199) (401,835.00 USD) |
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| Status of issue | Message from ExL: This appears to be a known issue that is currently in analysis by Development. I've linked your Case to that issue, and as soon as we have any additional information from them about the problem, I will pass that along. |
| Areas affected | Renewing POL's in the NZ |
| Issue Summary | OpenURL does not link to full text due to subfield b being included in the 245. The article title from Primo is not matching the article title indexed by the vendors. |
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| Link to example in Primo | Primo Record |
| Status of issue | Ex Libris is looking at the parser to only include the first part of the article title. This is an issue with several of the parsers, ProQuest and EBSCO included. One of the open cases in SalesForce is 00481832. |
| Areas affected | Full text links in Primo. |
| Issue Summary | Some journal level records (such as for Christian Science Monitor) show in the brief result that full text should be available yet show now full text services in the full result. They SHOULD show services, as electronic portfolios are active. The debug URL does not show any of the relevant full text services, so it's not an issue of Primo finding the right service in Alma and that service failing to display. Instead, it seems that Primo is not finding the appropriate Alma services. This seems to happen most with records that are the result of a dedup/merge. |
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| Link to example in Primo | http://csu-eastbay.userservices.exlibrisgroup.com/view/uresolver/01CALS_UHL/openurl?svc_dat=CTO&debug=true&debug=true&ctx_enc=info:ofi/enc:UTF-8&ctx_id=10_1&ctx_tim=2017-10-25T16%253A54%253A48IST&ctx_ver=Z39.88-2004&url_ctx_fmt=info:ofi/fmt:kev:mtx:ctx&url_ver=Z39.88-2004&rfr_id=info:sid/primo.exlibrisgroup.com-01CALS_ALMA&svc_dat=getit&user_ip=%7B%7BuserIp%7D%7D&rft.place=Boston,%20Mass.&rft.pub=Christian%20Science%20Pub.%20Co.&is_new_ui=true&Force_direct=false |
| Status of issue | An instance of this was reported by Northridge in July on case 00447529. It has been in development since then. |
| Areas affected | Print and electronic availability in Primo |
| Issue Summary | Some article level records, especially those for items in JSTOR, seem to miss relevant Alma full text services. The brief result shows full text, but the full result does not show any full text options. |
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| Link to example in Primo | https://csun-primo.hosted.exlibrisgroup.com/primo-explore/fulldisplay?docid=TN_jstor_archive_110.2307/3662985&context=PC&vid=01CALS_UNO&search_scope=EVERYTHING&tab=everything&lang=en_US |
| Status of issue | An instance of this was reported by Northridge in early October on case 00477995. It has been in investigation since then. It seems that the reported case could be related to the presence of an 022 subfield y for an incorrect ISSN on a record for a different journal with the same title. Likely, similar irregularities with ISSNs are leading to similar failures to retrieve full text. |
| Areas affected | Print and electronic availability in Primo |
| Issue Summary | NZ e-collections do not appear in the Google Scholar search results |
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| Link to Example in Primo | Primo Record |
| Status of Issue | Resolved. Links now appearing |
| Status Date | 1/10/18 |
| Areas affected | Full text links in Primo. |
| Salesforce case # | 00485550 |
| Date Reported |