Policy Statement:
Current: CSU Peer-to-Peer is used before ILLiad or InnReach.
Proposed Change: Library staff should encourage patrons to use CSU+ before ILLiad or InnReach.
Rationale:
- The RSFC is clarifying what we understand the policy to mean by adding “encourage”, outlining that you don’t HAVE to convert ILLiad requests to CSU+ requests.
- Manually changing ILLiad requests into CSU+ requests would take a substantial amount of staff time. Instead of limiting the number of ILLiad requests through manually changing the service used, the RSFC recommends encouraging patrons to use CSU+ first through marketing and configuring links to CSU+ to appear before ILLiad request links.
- CSU+ has many positive features over other systems, but there are also some potential drawbacks to consider before mandated the use of CSU+ before other systems.
- Benefits.
- Longer loan period.
- Faster delivery time (courier service).
- Less processing by staff.
- Consistency (due dates, replacement fees, processing, etc.).
- Potential drawbacks.
- Could be perceived as limiting services to patrons.
- Many patrons are unaware of the multiple requests systems, switching the request could add to their confusion.
- Offices may not be staffed to switch requests.
- Changing request types takes time - staff intervention.
- CSU+ & ILLiad are processed in separate offices (Circulation and Interlibrary Loan) at some institutions.
- Benefits.
Action log:
Action | Point Person | Expected Completion Date | Last action taken | Next action required |
|---|---|---|---|---|
Submit policy to the coordinating committee on 1/19/18 for approval by COLD |
| Policy changes and rational written by RSFC | To be discussed by the coordinating committee | |
Policy discussed by coordinating committee | Submitted to coordinating committee | To be discussed by COLD | ||
| Create a guide to different ways to handle this at each campus. | RSFC |