Reviewed and Revised by ERM Committee |
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VENDOR | DETAILS ABOUT CONTACT | CONTACT INFORMATION |
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Annual Reviews | E-mail support or content issues to Annual Reviews support. | Annual Reviews Support |
ACS | Use the Contact Us form to report access issues to ACS support | ACS Support |
CrossRef / DOI | Report DOI issues: DOI not registered or incorrect DOI for article. Contact either CrossRef or DOI.org to report issues with DOI. | CrossRef Support or DOI |
EBSCOhost | Use when there are issues with missing content, incorrect metadata or access issues. EBSCO has shared guidelines for submitting a case to support. | EBSCO Connect - submit and track cases |
ELSEVIER SCIENCE DIRECT | Contact support for Science Direct content issues. | Science Direct US Support |
EMERALD | Emerald Insight customer support | Emerald Support page |
GALE CONTENT | Gale ContentQA -for issues with content or metadata. | Gale Content |
HEINONLINE | HeinOnline Support, list of contacts | HeinOnline Support |
IEEE | IEEE Sales Manager for SDLC |
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IEEE Support | IEEE Online Support Center | IEEE Support Center |
JSTOR Support | Submit support or content case to JSTOR Support | JSTOR form |
MERGENT | Mergent support page for issues with Mergent Online or D&B Business | Mergent Support |
Oxford University Press | Oxford Journals support for content issues | Oxford Support |
PROJECT MUSE | Customer Support Contact Project MUSE Customer Support, by using the contact form or by email at muse@jh.edu, for questions regarding:
Content Production and Metadata Jennifer D'Urso - Manager, Electronic Production | Contact Project MUSE Customer Support, by using the contact form or by email at muse@jh.edu |
PROQUEST/Factiva/Alexander Street Press SUPPORT PORTAL | Submit a case using the Support Portal, must have a login to access. Link to portal can be accessed from ExL Salesforce. Can be used to report Factiva and Alexander Street issues. | ProQuest SalesForce |
PROQUEST SALES SPECIALIST | Sales Specialist ebooks for SDLC |
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Sage | Sage online support for metadata issues | Sage Online Support - U.S. |
Social Explorer | Jeffrey Hahn | |
SpringerNature | SpringerNature Support issues including missing metadata or full text | SpringerNature Support |
WESTLAW | Use when there is missing content; journal, volume, issue. Note from Westlaw: If you have any content errors or typos please use the Improve Westlaw link at the bottom of the Westlaw screen. Otherwise any content questions can be directed to the Reference Attorneys either via chat or 800-REF-ATTY. Or submit email to west.referenceattorneys@thomson.com Content issues are generally addressed by the Reference Attorneys, but they might need to join with CTS TA Support to recreate the issue because of the IP authenticated aspect of access. To recreate the exact issue, they may need to access via the customer’s IP authenticated link rather than via their own OnePass login credentials (which is tied to slightly different subscription content and searching interface). If so, CTS TA Support can assist by providing the correct link and to expand the authorized IP address range in the sponsorship setup to allow temporary access for the Reference Attorney. | west.support@thomsonreuters.com |