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Present= Natalya Magazino (Unlicensed) Joe Gerdeman (Unlicensed) Joseph Adkins (Unlicensed) Isabel Mascorro (Unlicensed) Karla Salinas (Unlicensed) Mallory DeBartolo (Unlicensed) Meghann Brenneman (Unlicensed)
Absent= No one
Today’s Scribe: Natalya
Goals
CSU+ Loan Period project: We informed our community of our plans. They didn’t seem too have much feedback. A few reports of anecdotal evidence of re-requests and due date scofflaws. Two suggestions came out of this: Work with Fulfilment people because of media concerns and use analytics to gather relevant data to support anecdotal evidence. Where do we go from here?
Publicizing “Long Overdues” guide: Joe Gerdeman was going to publicize this guide (https://calstate.atlassian.net/wiki/spaces/URS/pages/512000001/Lost+CSU+Items#LostCSU+Items-LongoverdueCSU+items) but was unable to because the guide was too confusing. If an RSFC member is confused by the guide, the rest of our community likely will be as well. We don’t want any confusion about this so any and all issues with the Long Overdues guide need resolved before moving on. Another question, should this even be part of the Lost CSU+ Items guide or should it be a separate guide entirely? Are we hiding stuff on our Confluence space by cramming a bunch of stuff under one headline?
Completed but never Received: A new analytics report can find items that were Completed by never Received by Partner. These are dead requests and the patron never got the book or a cancellation email. This is the worst CSU+ request outcome. Lets brainstorm what we can do about this.
Request Cleanup jobs: Never made progress on this from last time. Lets discuss how to move forward. Will most our people have the necessary roles to run resource sharing oriented jobs? Do we know any jobs experts that could help with creating custom jobs (clean up of ILLiad NCIP borrowing requests for example)?
Customized Alma Letters: Fulfillment is putting together a “Letters Template Task Force.” Will they be exploring using XML “If, then” coding to customize letters? If so maybe we should combine efforts in the area of Alma Letters.
Release testing: NERS Enhancement #5659: Resource sharing request roll back was available to NERS representatives in June. Is the CSU a NERS representative? If not, when can we expect wide release? There is also a new “Reactivate Request” feature. What is the use case for this enhancement? We should probably test both. Are there any other new features that we should test?
Any other ideas if there is time. Feel free to add items to this agenda list if you have any.
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