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If the replacement fee is paid the loan is removed from the patron account. See Step 2 of the Borrower Guide above for Lost and Paid CSU+ items.
- The replacement fee can be refunded upon return of the item up to a certain date (refund window determined locally) or if the patron supplies a replacement copy approved by the lending institution.
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Click on Edit and change the Request Status to “Report Lost Item to Partner”. You can also use the check boxes in the queue and use the “Change Status” function. For screenshots showing how to do this refer to Step 3 of the Lost and Paid CSU+ Items above.
Send a General Message to the lending institution indicating that the item has been marked lost and a search/shelf check came back empty.
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Marking requests lost is done manually. Click Edit and update the Request Status to “Lost”. You can also use the check boxes in the queue and use the “Change Status” function. For Screenshots of this see step 1 of the Lending process for Lost and Paid CSU+ items above.
Send a General Message to the borrowing institution indicating that the item has been marked lost.
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If you would like to follow up with the borrowing institution about the status of the item or to request a shelf check at any point in the lending process feel free to do so. General messages (created in Alma, attached to the borrowing/lending request) are recommended as an initial course of action. If you do not receive a response to the GM contact the individual on the CSU+ Contact Sheet found on the RSFC wiki. Please be respectful and recognize that each library has determined the most effective method of getting items back from their users and they may not match the methods used at your institution.