Page Comparison

Unverified Reports

Jamie has not had a chance to review the updated Fulfillment Dashboard in the Analytics unverified reports folder.

Shelf Report Documentation

• Cathe added a link to the open forum recording to the document. She will post the document to the wiki.
• Kevin included the contact information for David Palmquist for anyone needing assistance with shelf reports. Kevin is also willing to help.

Leganto Open Forum recap

• San Marcos & Chico gave a great presentation.

  • Kevin – Leganto seems like a great program but is costly. There also may be some trouble getting buy-in from Fullerton’s adjunct faculty.
  • Cathe – In her experience faculty do not want to learn a new system.
  • Jamie – Leganto duplicates some features available in iLearn. SFSU’s course reserves is not big enough to warrant another program.
  • Matthew – There’s already a separate department on campus giving support to Canvas. Leganto could put Access Services at the center of faculty outreach.

Student Success Document/FFC Goals 

Cathe forwarded the Student Success document to the steering committee. It was announced in the last committee minutes. There have been no questions thus far.

Next steps:

• The FFC agrees we should proceed with our work while waiting on a response.
• Cathe created documents on the shared drive for each topic (fines & fees, technology, course reserves) containing our ideas from the original document. The group will continue to add ideas.
• The group will work on a questionnaire to find out how each campus handles these topics, rather than asking about wonderful projects happening at each campus. We broke into groups to develop questions for each topic:
  • Fines & Fees: Kevin & Mallory
  • Course Reserves: Jaime & Cathe
  • Technology: Matthew & Jamie
• Cathe will create a document on the shared drive for each group to add their questions. Questions due by the next meeting on Tuesday, December 11^th.
• The survey will be constructed in January and sent out at the beginning of the Winter Quarter/Spring semester 2019 semester.

• What’s driving us crazy? What’s working well?

• Cathe had an issue with an Analytics report incorrectly showing items when filtering for “missing” items. She submitted a SalesForce ticket and ExLibris responded with a confusing answer citing a case at another library. Nikki from the analytics group suggested adding a Lifecycle=active filter, which seemed to fix the issue.
• Jamie mentioned it may be beneficial to post in the Analytics slack channel before submitting a ticket. Cathe mentioned we can also email the Access Services list for help as well.