Page Comparison

xx min

Introductions

Christina H

new chairs, outgoing chairs

xx min

COLD Update

David

Christina

(maybe Amy)

May 9 - 10 San Berdue

xx min

Updates for Steering Committee

Christina H

xx min

Support Advisory Group

Jessica

• Meet with ExL on June 6th to go over the 4 items they asked to give feedback on for support

• It was reported that 40% of support cases are about documentation

  • can’t find it/can’t understand it

  • SAG suggested we work with the Documentation team

• SAG requested 4weeks before support cases are closed automatically

  • currently it is 2 weeks

  • it will be for a short period of time and SAG will report finding at IGeLU and ELUNA

  • ExL needs to make sure that changing the time to 4 weeks does not impact other areas of support and other products

  • SAG will work with ExL on wording for communicating out to users

• ExL wanted information on the Chat feature in Alma

  • why libraries use or don’t use Chat

  • SAG would like the folks we are chatting with have access to problem logs (i.e. a slowdown of Alma)

    • not just have Tier 1 support on Chat but also Tier 2 or have the option move the Chat session up to a Tier 2 person if thee issue is high priority

xx min

new task force updates

Christina H

xx min

ELUNA conference

Christina H

What we learned

Things that might cost money

Things FCs can be looking at (leading into next section)

xx min

What we accomplished this year, what we can work on next year

All

xx min

Committee Updates

Natalya
Keven
Kirstie/Jessica
Gabriel
Nerissa
Chris/Rosemary

Reports (see below)