Reviewed and Revised by ERM Committee
VENDOR | DETAILS ABOUT CONTACT | CONTACT INFORMATION | ||||||
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American Association for the Advancement of Science (AAAS) (use for Science Online) | Contact customer service for account management, access issues, renewal updates, or general inquiries. | VENDOR | CONTACT INFORMATION | DETAILS ABOUT CONTACT | ||||
ACLS Humanities eBooks (ACLS HEB) | ||||||||
Adam Matthew | Support Adam Matthew | |||||||
Alexander Street Press |
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Alma/CDI/PrimoVE | Ex Libris SalesForce Support Center | |||||||
Ambrose Video | Ambrose Video |
| Contact Elnor Barron, College and University Accounts Rep for United States | |||||
American Association for the Advancement of Science (AAAS) (use for Science Online) |
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American Chemical Society (ACS) | Use the Contact Us form to report access issues to ACS support | ACS Support | ||||||
American Institute of Physics (AIP) |
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American Mathematical Society (AMS) | There are different email forms for technical support and issues related to content and citations. |
| Annual Reviews | Bloomsbury | Bloomsbury Fashion Central Databases (including Berg Fashion Library) | There are different email forms for technical support and issues related to content and citations. | ||
American Physical Society (APS) | ||||||||
American Psychological Association (APA) | ||||||||
American Society of Civil Engineers (ASCE) |
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American Society of Mechanical Engineers (ASME) |
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Annual Reviews |
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Association for Computing Machinery (ACM) |
| Use for ACM Digital Library | ||||||
ASTM International | ||||||||
ARTStor | ARTStor is now on the JSTOR platform. | |||||||
Bloomsbury | Bloomsbury Fashion Central Databases (including Berg Fashion Library) | |||||||
Cambridge University Press | ||||||||
Clarivate |
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Credo (part of Infobase) | ||||||||
CrossRef / DOI | Report DOI issues: DOI not registered or incorrect DOI for article. Contact either CrossRef or DOI.org to report issues with DOI. CrossRef Support or DOI | |||||||
CountryWatch | ||||||||
de Gruyter or Walter de Gruyter | ||||||||
Docuseek2 | ||||||||
EBSCOhost |
| Use when there are issues with missing content, incorrect metadata or access issues. EBSCO has shared guidelines for submitting a case to support. | EBSCO Connect - submit and track cases | |||||
Elsevier ScienceDirect | ScienceDirect technical support | |||||||
Elsevier Engineering VillageElsevier (ScienceDirect and SCOPUS) | ||||||||
Elsevier Engineering Village | Support for products on the Engineering Village Platform (Compendex, GEOBASE, GeoRef)Engineering Village Support Center | |||||||
Emerald | Insight customer supportEmerald Support page
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Encyclopedia Britannica |
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ExLibris | Ex Libris SalesForce Support Center (for Alma/Primo/Rapido/Rialto/AlmaDigital)Support Center | |||||||
Gale | Gale technical support: Email or call support |
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HeinOnline | support, list of contacts: Email or call support also availableHeinOnline
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Institute of Electrical and Electronics Engineers (IEEE)IEEE Online Support Center | ||||||||
Infobase | Please contact support for assistance | (Films on Demand and Credo) | ||||||
JSTOR | Submit support or content case to JSTOR Support | |||||||
LexisNexis | Includes Training and Technical Support Information | |||||||
MergentNexis Uni | Mergent | Mergent support page for issues with Mergent Online or D&B BusinessMergent Support | ||||||
Oxford University Press |
| Support for Oxford Journals and Databases. The Institutional Account Management section will likely be the most relevant. Oxford Support | ||||||
Project MUSE | Project MUSEonline@oup.com | Jennifer D'Urso - Manager, Electronic Production | Project MUSE "Contact Us" Form Email: muse@jh.edu | |||||
ProQuestProQuest | Submit a case using the Support Portal, must have a login to access. Link to portal can be accessed from ExL Salesforce. | |||||||
Sage | online supportSage | |||||||
Social Explorer | The Help Center page has sections for Librarians and Administrators, Access, and Usage ReportsSocial Explorer Help Center | |||||||
Society of Photo-optical Instrumentation Engineers (SPIE) |
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SpringerNature support | ||||||||
Swank |
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Taylor & Francis | ||||||||
Westlaw |
| Note: Content issues are generally addressed by the Reference Attorneys, but they might need to join with CTS TA Support to recreate the issue because of the IP authenticated aspect of access. To recreate the exact issue, they may need to access via the customer’s IP authenticated link rather than via their own OnePass login credentials (which is tied to slightly different subscription content and searching interface). If so, CTS TA Support can assist by providing the correct link and to expand the authorized IP address range in the sponsorship setup to allow temporary access for the Reference Attorney. Technical Support Email: west.support@thomsonreuters.com Content Errors: If you have any content errors or typos please use the Improve Westlaw link at the bottom of the Westlaw screen. Otherwise any content questions can be directed to the Reference Attorneys either via chat or 800-REF-ATTY. Or submit email to west.referenceattorneys@thomson.com | ||||||
Wiley Publishing |