Reviewed and Revised by ERM Committee
VENDOR | DETAILS ABOUT CONTACT | CONTACT INFORMATION | ||||
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VENDOR | CONTACT INFORMATION | DETAILS ABOUT CONTACT | ||||
ACLS Humanities eBooks (ACLS HEB) | ||||||
Adam Matthew | ||||||
Alexander Street Press |
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Ambrose Video |
| Contact Elnor Barron, College and University Accounts Rep for United States | ||||
American Association for the Advancement of Science (aka (AAAS) (use for Science Online)Contact customer service for account management, access issues, renewal updates, or general inquiries. | CrossRef / DOI |
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Adam Matthew | Adam Matthew Support | Email: support@amdigital.co.uk | ||||
Alma/CDI/PrimoVE | Ex Libris SalesForce Support Center | |||||
Ambrose Video | Contact Elnor Barron, College and University Accounts Rep for United States | Email: elnorbarron@ambrosevideo.com Phone: (866) 742-4673 | ||||
American Chemical Society (ACS) | Use the Contact Us form to report access issues to ACS support | |||||
Annual Reviews | E-mail support or content issues to Annual Reviews support. | |||||
American Chemical Society (ACS) | ||||||
American Institute of Physics (AIP) |
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American Mathematical Society (AMS) |
| There are different email forms for technical support and issues related to content and citations. | ||||
American Physical Society (APS) | ||||||
American Psychological Association (APA) | ||||||
American Society of Civil Engineers (ASCE) |
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American Society of Mechanical Engineers (ASME) |
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Annual Reviews |
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Association for Computing Machinery (ACM) |
| Use for ACM Digital Library | ||||
ASTM International | ||||||
ARTStor | ARTStor is now on the JSTOR platform. | |||||
Bloomsbury | Bloomsbury Fashion Central Databases (including Berg Fashion Library) | |||||
Cambridge University Press | ||||||
Clarivate |
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Credo (part of Infobase) | ||||||
CrossRef / DOI | Report DOI issues: DOI not registered or incorrect DOI for article. Contact either CrossRef or DOI.org to report issues with DOI. | EBSCOhost | ||||
CountryWatch | ||||||
de Gruyter or Walter de Gruyter | ||||||
Docuseek2 | ||||||
EBSCOhost |
| Use when there are issues with missing content, incorrect metadata or access issues. EBSCO has shared guidelines for submitting a case to support. | EBSCO Connect - submit and track cases | |||
Elsevier ScienceDirect | ScienceDirect technical support | |||||
Emerald | Emerald Insight customer support | |||||
Gale | Gale technical support: Email or call supportElsevier (ScienceDirect and SCOPUS) | |||||
Elsevier Engineering Village | Support for products on the Engineering Village Platform (Compendex, GEOBASE, GeoRef) | |||||
Emerald |
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Encyclopedia Britannica |
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ExLibris | Ex Libris SalesForce Support Center (for Alma/Primo/Rapido/Rialto/AlmaDigital) | |||||
Gale |
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HeinOnlineHeinOnline support, list of contacts: Email or call support also available |
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IEEE | IEEE Online Support CenterInstitute of Electrical and Electronics Engineers (IEEE) | |||||
Infobase | Please contact support for assistance | (Films on Demand and Credo) | Submit support or content case to JSTOR Support
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JSTOR | ||||||
LexisNexis | Includes Training and Technical Support InformationNexis Uni | |||||
Mergent | Mergent | Mergent support page for issues with Mergent Online or D&B BusinessMergent Support | ||||
Oxford University Press |
| Support for Oxford Journals and Databases. The Institutional Account Management section will likely be the most relevant. Oxford Support | ||||
Project MUSE | online@oupcom | Project MUSE | Jennifer D'Urso - Manager, Electronic Production | Project MUSE "Contact Us" Form Email: muse@jh.edu | ||
ProQuest/Factiva/Alexander Street Press ProQuest | Submit a case using the Support Portal, must have a login to access. Link to portal can be accessed from ExL Salesforce. Can be used to report Factiva and Alexander Street issues. | |||||
Sage | online supportSage | |||||
Social Explorer | The Help Center page has sections for Librarians and Administrators, Access, and Usage ReportsSocial Explorer Help Center | |||||
Society of Photo-optical Instrumentation Engineers (SPIE) |
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SpringerNature support | Use when there is missing content; journal, volume, issue. Note from Westlaw | Westlaw |
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Swank |
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Taylor & Francis | ||||||
Westlaw |
| You can connect to us via live chat Monday-Friday, 7AM-12AM, by using links at the bottom of Westlaw. We are also available 24/7 at 1-800-REF-ATTY (1-800-733-2889).Note: Content issues are generally addressed by the Reference Attorneys, but they might need to join with CTS TA Support to recreate the issue because of the IP authenticated aspect of access. To recreate the exact issue, they may need to access via the customer’s IP authenticated link rather than via their own OnePass login credentials (which is tied to slightly different subscription content and searching interface). If so, CTS TA Support can assist by providing the correct link and to expand the authorized IP address range in the sponsorship setup to allow temporary access for the Reference Attorney.Email: west.support@thomsonreuters.com | ||||
Wiley Publishing |