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Background
Share Shared e-resources are negotiated, and in some cases paid for, by the Chancellor's Office Systemwide Digital Library Content (SDLC) department. E-collection and portfolio activations for shared e-resources are maintained in the Alma Network Zone by the Chancellor's Office Electronic Resources Manager.
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More information: Collection Development and Acquisitions Overview for Shared E-Resources (ECC and Opt-in)
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Problem Reporting Recommendations
The chart below outlines problem reporting guidelines for various types of ERM issues, particularly as they relate to Shared E-Resources, and are intended to help you get support and a resolution to the problem as quickly as possible!
Alma NZ issues (portfolio linking problems, portfolio coverage dates, removing/adding portfolios, parser parameters, shared group settings, other technical issues related to the NZ….). |
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Central Discovery Index (CDI) NZ Settings - (changing individual campus your library’s NZ CDI settings) |
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Central Discovery Index (CDI)/GTI (metadata, display, and/or linking issues from PrimoVE)Global Title Index (GTI) Metadata, Display, or Linking Issues |
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Vendor indexing and/or metadata issues (incorrect indexing in a vendor’s database, article missing from particular issue, article is missing pages, incorrect metadata being passed through outgoing OpenURL link…) |
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Technical database errors (platform outages, connection timeouts, local admin configuration settings not working, proxy issues …). |
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Access to content is denied (your library is not being recognized as a subscribed institution – being asked to pay for content you subscribe to). |
Generally, these types of access issues are caused by one of two things:
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Other ERM related questions about shared ECC/Opt-In resources not listed above (license terms, title lists, usage stats, content details, vendor account numbers, institutional admin accounts, etc.). | |
Questions about subscription pricing, renewals/orders, technical problems with Consortia Manager, and other acquisitions related questions about ECC/Opt-Ins. |
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When in doubt, you may also email eresourceshelp@lists.calstate.edu directly and we will help you identify the best course of action and/or will help escalate your existing case!
The eresourcehelp@lists eresourceshelp@lists.calstate.edu email reaches 3 people at the Chancellor’s Office, all of whom have various roles in the acquisition or management of Shared E-Resources: i) Jessica Hartwigsen, the Electronic Resources Manager, ii) Kirstie Genzel, the Systemwide Digital Library Content (SDLC) Program Manager, and iii) Ying Liu, Library Services Specialist in SDLC.
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Overview of Collection Development and Acquisitions for Shared E-Resources (ECC and Opt-in)
EBSCO Support Case guidelines (can be applied to other support cases with other vendors)
Tips for submitting SalesForce cases to Ex Libris and ProQuest
FAQs
Q: What makes something a Shared E-Resource (ECC or Opt-in) vs. a local e-resource?
A: The main factor that determines whether something is considered a “shared e-resource” is how it’s ordered/paid for:
Electronic Core Collection (ECC) e-resources are negotiated and purchased by the Systemwide Digital Library Content (SDLC) team based on decisions from the Shared Resources and Digital Content Committee (SRDC) and the Council of Library Deans (COLD), AND are paid for by the Chancellor’s Office (CO) on behalf of all 23 CSU campuses. Campuses do not contribute any of their own money for ECCs!
Opt-in e-resources are also negotiated by SDLC on behalf of campuses, but the CO does NOT pay using central CO funds. Each campus chooses whether to “opt-in” to the available subscriptions and pay using their own funding. Campuses place their order(s) through SDLC and transfer money to the CO for the subscription fees instead of paying the vendor directly. SDLC then uses the funds received from “opt-in” subscribers to pay the corresponding invoice from the vendor.
More information on ECC Criteria and ECC/Opt-in procedures and ECC/Opt-In Vendor Liaisons Committee (EVL: Collection Development and Acquisitions Overview for Shared E-Resources (ECC and Opt-in)
Q: Are “NZ Managed E-Resources” the same as “Shared E-Resources”?
A: Mostly….but with a few caveats.
While the NZ managed e-resource activations are generally based on order information received from SDLC (for both ECC and Opt-In “shared e-resources”), any campus can choose to be added to an existing NZ e-collection at any time, even if they purchased the resource locally! The “NZ managed e-resources” are NOT restricted to just the campuses that “opted-in” and ordered through SDLC.
There are also many Open Access e-collections managed in the NZ. More information on NZ Open Access Activation Criteria
There’s also going to be a shared Cal Docs collection in the NZ.
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