Time | Item | Presenter | Notes |
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xx min | Introductions | Christina H | new chairs, outgoing chairs |
xx min | COLD Update | David Christina (maybe Amy; John W is out of office) | May 9 - 10 San Berdue new officers. Locations for next year. Recognition and celebration of those leaving COLD. |
xx min | General ULMS updates for Steering Committee | Christina H | ULMS nominations & selections complete ULMS satisfaction survey ELUNA enhancement voting update. Alma second round, Primo done, Rapido new enhancements now and voting soon eCAUG October 24-25, 2024 at CSUCO
|
xx min | Support Advisory Group | Jessica | Meet with ExL on June 6th to go over the 4 items they asked to give feedback on for support It was reported that 40% of support cases are about documentation SAG requested 4weeks before support cases are closed automatically currently it is 2 weeks it will be for a short period of time and SAG will report finding at IGeLU and ELUNA ExL needs to make sure that changing the time to 4 weeks does not impact other areas of support and other products SAG will work with ExL on wording for communicating out to users
ExL wanted information on the Chat feature in Alma
|
xx min | ULMS Task force updates | Christina H | data issues task force - presentation at ELUNA, well-attended, working on comparisons and consistency ideas and recommendations acq task force meeting every two weeks - busy, Rialto, fiscal clsoe norm rules. Slow start. Christian Ward will run and working on priorities and new plans
|
xx min | seeing each others SalesForce cases | Christina H | update and discussion, next steps |
xx min | ELUNA conference | Christina H | What we learned Things that might cost money Things FCs can be looking at (leading into next section) |
xx min | What we accomplished this year, what we can work on next year | All | |
xx min | Committee Updates (if time) | Natalya Keven Kirstie/Jessica Gabriel Nerissa Rosemary | Reports (see below) |