Time | Item | Presenter | Notes |
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xx min | Introductions | Christina H | new chairs, outgoing chairs |
xx min | COLD Update | David Christina (maybe Amy) | May 9 - 10 San Berdue |
xx min | Updates for Steering Committee | Christina H | |
xx min | Support Advisory Group | Jessica | Meet with ExL on June 6th to go over the 4 items they asked to give feedback on for support It was reported that 40% of support cases are about documentation SAG requested 4weeks before support cases are closed automatically currently it is 2 weeks it will be for a short period of time and SAG will report finding at IGeLU and ELUNA ExL needs to make sure that changing the time to 4 weeks does not impact other areas of support and other products SAG will work with ExL on wording for communicating out to users
ExL wanted information on the Chat feature in Alma
|
xx min | new task force updates | Christina H | |
xx min | ELUNA conference | Christina H | What we learned Things that might cost money Things FCs can be looking at (leading into next section) |
xx min | What we accomplished this year, what we can work on next year | All | |
xx min | Committee Updates | Natalya Keven Kirstie/Jessica Gabriel Nerissa Chris/Rosemary | Reports (see below) |