| Reviewed and Revised by ERM Committee |
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| VENDOR | DETAILS ABOUT CONTACT | CONTACT INFORMATION |
|---|---|---|
| Adam Matthew | Adam Matthew Support | Email: support@amdigital.co.uk |
| Alma/CDI/PrimoVE | Ex Libris SalesForce Support Center | Support Center |
Annual Reviews | E-mail support or content issues to Annual Reviews support. | Annual Reviews Support |
| American Chemical Society (ACS) | Use the Contact Us form to report access issues to ACS support | ACS Support |
| CrossRef / DOI | Report DOI issues: DOI not registered or incorrect DOI for article. Contact either CrossRef or DOI.org to report issues with DOI. | CrossRef Support or DOI |
| EBSCOhost | Use when there are issues with missing content, incorrect metadata or access issues. EBSCO has shared guidelines for submitting a case to support. | EBSCO Connect - submit and track cases |
| Elsevier ScienceDirect | ScienceDirect technical support | Science Direct US Support |
| Emerald | Emerald Insight customer support | Emerald Support page |
| Gale | Gale technical support: Email or call support | Email: Gale Technical Support 800.877.GALE, option 3, for access issues |
| HeinOnline | HeinOnline support, list of contacts: Email or call support also available | Email: holsupport@wshein.com |
| IEEE | IEEE Online Support Center | Email: IEEE Support Center email |
| Infobase | Please contact support for assistance | support@infobase.com |
| JSTOR | Submit support or content case to JSTOR Support | Email: support@jstor.org |
| Mergent | Mergent support page for issues with Mergent Online or D&B Business | Mergent Support |
| Oxford University Press | Support for Oxford Journals and Databases. The Institutional Account Management section will likely be the most relevant. | Email: online@oup.com |
| Project MUSE | Customer Support Contact Project MUSE Customer Support, by using the contact form or by email at muse@jh.edu, for questions regarding:
Content Production and Metadata Jennifer D'Urso - Manager, Electronic Production | Project MUSE "Contact Us" Form Email: muse@jh.edu |
| ProQuest/Factiva/Alexander Street Press | Submit a case using the Support Portal, must have a login to access. Link to portal can be accessed from ExL Salesforce. Can be used to report Factiva and Alexander Street issues. | ProQuest SalesForce |
| Sage | Sage online support | Sage Online Support - U.S. |
| Social Explorer | The Help Center page has sections for Librarians and Administrators, Access, and Usage Reports | |
| SpringerNature | SpringerNature support | SpringerNature Support |
| Westlaw | Use when there is missing content; journal, volume, issue. Note from Westlaw: If you have any content errors or typos please use the Improve Westlaw link at the bottom of the Westlaw screen. Otherwise any content questions can be directed to the Reference Attorneys either via chat or 800-REF-ATTY. Or submit email to west.referenceattorneys@thomson.com Content issues are generally addressed by the Reference Attorneys, but they might need to join with CTS TA Support to recreate the issue because of the IP authenticated aspect of access. To recreate the exact issue, they may need to access via the customer’s IP authenticated link rather than via their own OnePass login credentials (which is tied to slightly different subscription content and searching interface). If so, CTS TA Support can assist by providing the correct link and to expand the authorized IP address range in the sponsorship setup to allow temporary access for the Reference Attorney. | Email: west.support@thomsonreuters.com |
| Wiley Publishing | Wiley Support |
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