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Marking requests lost is done manually. Click Edit and update the Request Status to “Lost”. You can also use the check boxes in the queue and use the “Change Status” function. For Screenshots of this see step 1 of the Lending process for Lost and Paid CSU+ items above.
Send a General Message to the borrowing institution indicating that the item has been marked lost.
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If you would like to follow up with the borrowing institution about the status of the item or to request a shelf check at any point in the lending process feel free to do so. General messages (created in Alma, attached to the borrowing/lending request) are recommended as an initial course of action. If you do not receive a response to the GM contact the individual on the CSU+ Contact Sheet found on the RSFC wiki. Please be respectful and recognize that each library has determined the most effective method of getting items back from their users and they may not match the methods used at your institution.