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\uD83D\uDDD3 Date

\uD83D\uDC65 Participants

Presenters

  • Kelly Ann Sam, San Marcos (Chair, July 2021 - June 2022)

  • Rachael-Joy Davis, Sacramento (Vice-Chair, July 2021 - June 2022)

  • Dawnelle Ricciardi, Sonoma (Member, July 2020 – June 2022)

  • Karolyn Grimm, Stanislaus (Member, July 2020 – June 2022)

  • Metassebia Hailu, East Bay (Member, July 2020 – June 2022)

  • Jia-Xun (Jia Jia) Wong, San Luis Obispo (Member, July 2021 - June 2023)

  • Chris Lee, CO Ex Officio

\uD83E\uDD45 Goals

...

Presentation

Link to slides: https://docs.google.com/presentation/d/1aAjUOoRnd0Ek9RU_fnaQ_DQPlxGvb8HhGbZExhwHqM0/edit?usp=sharing

\uD83D\uDDE3 Discussion topics

Time

Item

Presenter

Notes

✅ Action items

  •  

...

Update on 2020 Issues

Kelly Ann Sam

  1. Personal Delivery Workflow

  2. Physical Item vs Physical Title Search

  3. Restore to Temporary Location

Review of Issues Submissions

Kelly Ann Sam

Rachael-Joy Davis

Top Alma Issues

  1. Items and Transit Status

  2. Call # Searching in Alma

  3. Lost vs Lost Paid / Lost & Overdue Profiles

Top Primo VE Issues

  1. Record Deduping

  2. More Control for Find It, View It, Get It

Ex Libris Support Center

Kelly Ann Sam

  • Alma Chat Support

https://knowledge.exlibrisgroup.com/Cross-Product/Knowledge_Articles/Online_Chat_Support_for_the_High-Ed_Platform_Products_FAQ

  • Ex Libris Support Center

https://knowledge.exlibrisgroup.com/Cross-Product/Support/Integrated_Ex_Libris_-_ProQuest_Support_Center/The_New_ProQuest%2F%2FEx_Libris_Support_Center%3A_What_You_Need_to_Know

https://knowledge.exlibrisgroup.com/Cross-Product/Support/Integrated_Ex_Libris_-_ProQuest_Support_Center/The_New_Support_Center%3A_Converting_Published_Cases_to_Knowledge_Articles