DOI Error Message:
When the “DOI not found” message appears, this usually means the DOI has not been registered for the article. The DOI issue can be reported at DOI.org or CrossRef.org. CrossRef Support appears on the vendor contact page.
Unable to access JSTOR EBA or ProQuest Ebook Central:
In most cases, when a user see the message that the library does not have access to the ebook from either JSTOR EBA or ProQuest Ebook Central, it means that the e-book is no longer available from the vendor or the ebook is not included in our subscription. The vendor does not send separate files to Ex Libris Content so the collections include ebooks we may not be able to access. Report the ebook to Jessica Hartwigsen, requesting the ebook be removed.
CDI Inheritance:
If your library sees this message: "This institution is not inheriting Network Zone CDI activations,” this indicates that the library is not inheriting CDI Databases (zero-title collections) from the Network Zone. All libraries are inheriting CDI collections that have portfolios. CDI settings can be updated in both the IZ and NZ. There is a CDI login for the Network Zone that will allow the CDI liaison to update settings for the library.
CDI Tips and Tricks: The Ex Libris Tips and Tricks page is good for troubleshooting records that originate from CDI.
Example of a CDI issue -Using Activation Analysis:
The link to Adam Matthew was not initially working.
Should the full text link be present in the record? Use Activation Analysis tool to check if the full text link should be available. If so, report to Ex Libris. In this case, this was an index issue and the reindexing fixed the link.
Used CDI Activation Tool to check that full text linking was available from the resource. Confirmed that there is full text available from Adam Matthew. Opened Salesforce case with CDI team, required a reindexing of the CDI index to correct the linking.
Quicklink Issue:
The PDF and Read Online link were initially going to Emerald instead of ProQuest Ebook Central. Ex Libris Support suggested setting the Link Prioritization for the Quicklinks.
