On this page I will add workflows for how to handle problem requests.
Borrowing
Received - Not For Loan
If you attempt to receive an item from another library and get a blank popup and notice that printing has failed, the item will also likely have the status Received - not for loan. There are currently two known triggers for this status. The most likely trigger is that the item was delayed somehow and the due date has already passed. If you still want to delivery the book you can change the due date and re-receive the item. Please not that the due date you add will be the due date for the patron. To update the due date go to Edit on the request and scroll down to the due date.
The other reason you may receive this status is the Lending Library went non-lending before processing the book for shipping. In this case the request will need to be completed and then duplicated. If the request is from another CSU library you can contact Chris Lee to recreate the request. If the materials came from outside the CSU you will need to contact the other library to coordinate “returning” the item and recreating the request. The third option is to return the item and request from a different library.