...

1. Add this to to the letter you are editing and change the wording/patron groups as you see fit. 
   1. 
      

      <!-- Send a message only to undergraduates about returning books. -->
      <xsl:choose>
      <xsl:when test="notification_data/item_loan/user_type='UNDERGRADUATE'">
      <h><b>A HOLD has been placed on your academic record until the item is returned and/or all charges on your library record are paid.</b></h>
           </xsl:when>
      <xsl:when test="notification_data/item_loan/user_type='GRADUATE'">
      <h><b>A HOLD has been placed on your academic record until the item is returned and/or all charges on your library record are paid.</b></h>
           </xsl:when>
                                 <xsl:otherwise> 
                                    <h><b>Please contact us if you have questions or need assistance.</b></h>
                                 </xsl:otherwise> 
      </xsl:choose> 

How to Add Spacing between colons and other areas of a letter. 

This might apply to a letter such as the FulLostLoan Letter or Lost and Overdue Letter. 

Find the area you want to edit, then format it like this:

1. <table>
   <tr>
   <td>
   <b>@@lost_item@@ :</b> <xsl:value-of select="item_loan/title"/>
   <br />
   <b>@@description@@ :</b><xsl:value-of select="item_loan/description"/>
   <br />
   <b> @@by@@ :</b><xsl:value-of select="item_loan/author"/>
   <br />
   <b>@@library@@ :</b><xsl:value-of select="organization_unit/name"/>
   <br />
   <b>@@loan_date@@ :</b><xsl:value-of select="item_loan/loan_date"/>
   <br />
   <b>@@due_date@@ :</b><xsl:value-of select="item_loan/due_date"/>
   <br />
   <b>@@barcode@@ :</b><xsl:value-of select="item_loan/barcode"/>
   <br />
   <b>@@call_number@@ :</b><xsl:value-of select="phys_item_display/call_number"/>
   <br />
   <b>@@charged_with_fines_fees@@ </b>
   </td>
   </tr>
   </table>