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- Adapt the Obris Network Zone questions form for CSU shared e-resources. New form will include the e-resources as well and bib record questions. (NEED TO KNOW WHO ORIGINALLY RECEIVES THE FORM NZ TROUBLESHOOTING TEAM?. DECISION WORKFLOW FOR IF AND WHEN IT NEEDS TO GO TO NZ ADMIN)
- Create and maintain list of Content and Technical issues contacts for the various vendors. (CREATE LIST AND KEEP ON CONFLUENCE)
- Shared acquisitions troubleshooting needs to be added -refer to Acquisitions policies
Procedures
Included are procedures for various issues that may occur with shared e-resources or portfolios.
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