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Background
Once approved by COLD, the system wide CSU+ policies help our libraries maintain a consistent level of customer service, cooperation between colleagues, and protection for our library collections.
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*This process is subject to change depending on the workload of the ULMSCC and COLD.
Policy Statement
| Policy | Description | Status | ||||||
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| Loan Periods | How long materials can be checked out through CSU+. |
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| Renewals | Policy on if CSU+ materials can be renewed. |
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| Media Lending | Policy on if media items can be loaned through CSU+. |
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| Overdue fines | Policy on if fines are collected on CSU+ materials. |
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| Loan Sequence | The order of priority between cervices. |
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| Competing Needs | Which patron type receives priority for local materials. |
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| Reimbursement for lost books | Policy on the exchange of money between libraries. |
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| Replacement Fee | Billing policy for lost CSU+ materials. |
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| Holds and Recalls | Policy on placing checked out materials on hold or recalling a checked out CSU+ item. |
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| Course Reserves | Policy on placing CSU+ items on Course Reserves. |
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| Visiting Patron | Policy on providing service to patrons from another CSU library. |
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| Fulfillment response/turnaround time | The policy on how quickly staff should deliver or cancel requests. |
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Action log
| Section | Point Person | Expected Completion Date | Last action taken | Next action required |
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Update policies based on feedback from the launch of CSU+ |
| Met with Resource Sharing Functional Committee to update policies. | Obtain feedback from CSU+ staff. | |
| Update policies based on feedback from the launch of CSU+ | Chris Lee (Unlicensed) | Copied original policies next to proposed policies. Updated some confusing wording in the proposed policies. | Obtain feedback from CSU+ staff. | |
Update policies based on further feedback |
| Send policies out for feedback. | ||
Discuss policies with the ULMS Coordinating Committee | TBA | Shared policy doc with the committee. | Discuss policy changes. | |
Submit policy updates to COLD | ULMS Coordinating Committee | TBA |
Tasks to be completed
- Chris Lee (Unlicensed) Policies updated
- Mallory DeBartolo (Unlicensed) Gather CSU+ Staff feedback
- Chris Lee (Unlicensed) Submit policies to ULMS Coordinating Committee