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More information: Collection Development and Acquisitions Overview for Shared E-Resources (ECC and Opt-in)
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Alma NZ issues (portfolio linking problems, portfolio coverage dates, removing/adding portfolios, parser parameters, shared group settings, other technical issues related to the NZ….). |
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Central Discovery Index (CDI) (changing individual campus NZ CDI settings) |
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CDI/GTI (metadata, display, and/or linking issues from PrimoVE) |
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Vendor indexing and/or metadata issues (incorrect indexing in a vendor’s database, article missing from particular issue, article is missing pages, incorrect metadata being passed through outgoing OpenURL link…) |
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Technical database errors (platform outages, connection timeouts, local admin configuration settings not working, proxy issues …). |
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Access to content is denied (your library is not being recognized as a subscribed institution – being asked to pay for content you subscribe to). |
Generally, these types of access issues are caused by one of two things:
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Other ERM related questions about shared ECC/Opt-In resources not listed above (license terms, title lists, usage stats, content details, vendor account numbers, institutional admin accounts, etc.). | |
Questions about subscription pricing, renewals/orders, technical problems with Consortia Manager, and other acquisitions related questions about ECC/Opt-Ins. |
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When in doubt, you may also email eresourceshelp@lists.calstate.edu directly and we will help you identify the best course of action and/or will help escalate your existing case!
The eresourcehelp@lists eresourceshelp@lists.calstate.edu email reaches 3 people at the Chancellor’s Office, all of whom have various roles in the acquisition or management of Shared E-Resources: i) Jessica Hartwigsen, the Electronic Resources Manager, ii) Kirstie Genzel, the Systemwide Digital Library Content (SDLC) Program Manager, and iii) Ying Liu, Library Services Specialist in SDLC.
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