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If you do not need Type_2_query_line_2 and Type_2_query_line_3 you can disable them to remove them from the email sent to the patron.
Letter XSL
By default the letter only contains the code for the first to “Types.” There are 30 options in the labels and Patron Query Types but they need some additional code to work properly. You can copy and past the following code into the letter XSL to enable all 30 options.
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Workflow
Once you have added all the Patron Query Types and updated the Query To Patron Letter you will be ready to send messages to patrons in Rapido. To send a message, find the Borrowing Request you want to query about and send the query. For example, I want to recall a book titled “California State University, Northridge” checked out to Christopher Lee. After finding the title in my Borrowing sets I would click the ellipses (…) and select Send query to patron.
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