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When the 23-member California State University Libraries merged integrated library systems in 2017, a unique opportunity arose to conduct multi-tenant usability testing on user experience in the Primo discovery service, collectively branded OneSearch. In 2018, librarians at five campuses conducted a round of task-based individual user testing on their separate instances, seeking to review individual campuses’ decisions about customizations designed to provide optimal performance of the system and provide insight into group decisions about our shared customization choices. Along with the findings of the test results and recommendations for enhancements to existing modifications, we discuss the challenges and opportunities that are present in conducting multi-campus usability testing and share recommendations for future consortium-based testing efforts. |
Marzec, P. & Piotrowski, D.M. (2023) Remote usability testing carried out during the COVID-19 pandemic on the example of Primo VE implementation in an Academic Library, The Journal of Academic Librarianship, DOI: https://doi.org/10.1016/j.acalib.2023.102700
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The article presents usability tests of Primo VE carried out as part of the implementation of the Alma library services platform at the Nicolaus Copernicus University Library. Remote usability tests were carried out during the COVID-19 pandemic. The aim of the tests was to assess the ease of use of selected system functionalities and the ease of learning how to use them by users. The method of remote usability testing using the Office365 application package, including MS Teams, was used. The tests allowed for the preparation of a report that took into account the identified problems and became the basis for introducing modifications to the configuration of the system's functionality and some elements of its interface, as well as for the preparation of instructional materials. The results indicate a fairly high level of intuitiveness of the interface and the analyzed functionalities. Test participants had no major problems with using Primo, apart from handling facets and full record services. |
Presentations
Holvoet, K., Jeffery, K.M., & Nowicki, R. (2020, June). Building Better Discovery: Using Data to Optimize the User Experience with Mediated Search Results. American Library Association Annual Conference.
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