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The wording of the links is unnecessarily confusing to patrons. Most patrons wont car is the link is SAML or CAS, they just want to download the article or book chapter. To change the text next to the link go to the Labels tab in the Document Delivery Notification Letter and edit the text that appears next to the link you want to use.
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You may also will want to change the text used for the link itself. You can edit that in the links as well:
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disable the following Labels to remove the text without deleting it.
for_cas_users
for_saml_users
for_local_users
Additional changes may also improve the letter. The following customizations were developed by Christina Hennessey (Unlicensed).
Code | Description |
|---|---|
department | Interlibrary Loan (or Resource Sharing) |
click_here | Click here to download the resource. |
to_see_the_resource | Click here to download the resource. |
Bcc | (Email of Staff wishing to be notified when this letter is sent) |
letterName | Requested Item Delivered Electronically |
subject | Requested Item Delivered Electronically |
addressFrom | (ILL Department Email) |
Additional Changes
This letter is fairly bare bones so you may want to make additional changes to make it match your other letters. These changes would be unique to each institution. If there is a specific part you want assistance updating you can contact the Resource Sharing Manager at cwlee@calstate.edu.
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There are no recommended changes to this letter except to review it and make adjustments to make it fit the style at your institution.
Labels
This letter could use some updating to its Labels. The following Labels were developed by Christina Hennessey (Unlicensed).
Code | Description |
|---|---|
department | University Library |
request_type_digitization | Request Type: Digitization |
sincerely | Sincerely, |
addressFrom | donotreply@csunlibrary.edu |
Change Rapido Request Terms Letter
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Currently there are no standard recommendations for this letter, but I do encourage you to review the wording to ensure it matches your library’s style.
Labels
The default labels in this letter are awkward and vague so Christina Hennessey (Unlicensed) is sharing her customizations so you can use them if you wish:
Code | Description |
|---|---|
costToPatron | , cost |
costIsUnkown | , cost is unknown |
header | Hello: |
deliveryNotExist | Delivery days is not yet determined, keep for |
from | From terms: Deliver in |
unknownTerms | From terms: No known terms |
Bcc | (Email of Staff wishing to be notified when this letter is sent) |
end | Please contact the library with questions or concerns at (ILL Department Email). |
signature | Sincerely, |
prevTermsNoValid | The previous request terms are no longer applicable because the lender was unable to fulfill the request. |
termsChange | The terms of the request have changed due to a change in the lending library. |
to | To terms: Deliver in |
toUnknownTerms | To terms: No known terms |
pickupLocationChanged | Unfortunately, we can't supply the requested item from our network, therefore, the pickup location of the resource changed from |
weWillUpdate | We will update you with more information once we have it from the lender. |
start | We would like to notify you of a change to the following resource sharing request: |
addressFrom | (ILL Department Email) |
keepFor | business days, keep for |
loanPeriodNotExist | days, loan period is not yet determined |